Ruth Etitifor

I’m Ruth Etitifor, a dedicated customer service and virtual assistant professional with over four years of experience supporting businesses in administrative operations, client engagement, and project coordination. With a Bachelor’s degree in Entrepreneurship from the University of Benin, I bring a strong foundation in business operations, communication, and customer satisfaction.

My professional journey began as a Virtual Assistant at Zinos Corporation, where I provided comprehensive administrative support to clients. I managed calendars, scheduled appointments, handled phone and email communications, and ensured that day-to-day operations ran smoothly. I regularly prepared reports, coordinated meetings, managed records, and maintained client databases. I also provided technical support for virtual meetings using tools such as Zoom, Microsoft Teams, and Google Meet—helping reduce downtime and ensuring smooth communication.

Currently, I work as an Educator and Admissions Representative at Royal Champions Comprehensive School, where I play a dual role—supporting both educational and administrative functions. I handle inquiries from prospective students and families, guide them through the admissions process, schedule tutoring sessions, and assist with curriculum development. My ability to communicate clearly and resolve concerns efficiently has contributed to a 98% satisfaction rating in student and parent feedback surveys.

I’m highly skilled in CRM tools like Salesforce and Hubstaff, project management platforms like Asana, and productivity suites like Microsoft Office and Google Workspace. I also have hands-on experience using learning management systems (LMS) and tools such as Canvas for e-learning support.

Some of my key achievements include attaining a 95% client satisfaction rating, reducing help desk resolution times by 40%, and boosting client retention by 20% through timely and personalized service. I’ve also helped increase enrollment rates and repeat business by implementing efficient communication workflows and loyalty programs.

I’m certified in Project Management (Google Coursera), Virtual Assistance (Alison), Customer Care, CRM Management, and Product Management. These certifications reflect my commitment to professional growth and delivering results.

I take pride in being reliable, detail-oriented, and proactive. Whether working independently or as part of a team, I’m committed to helping businesses grow by offering top-notch customer service and efficient virtual support. If you're looking for someone who can handle customer interactions, organize operations, and deliver value remotely—I’m confident I can exceed your e

xpectations.