Ruth Annah Calang

RUTH ANNAH CALANG PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to give quality and excellent customer service. CONTACT P2, Lininti-an Cantilan Surigao del Sur Phillipines-- SKILLS Exceptional communication and customer service skills Successful working in a team environment, The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results Can function with less supervision Flexible WORK EXPERIENCES Aegis PeopleSupport, Senior Travel Specialist FEB 2007- AUG 2010 Provided help to customers regarding their travel needs Worked with airlines, hotels, and car rental companies to address customer's concern Assisted customers in booking flights and hotels Xlibris Authorsolutions Inc, Books Sales Customer Service / Post Publication Specialist EDUCATION Mindanao State University Bachelor in Business Management, 2006 JAN 2011- APR 2013 Handled issues that occurs post publication of the books Contacted the printer companies to ensure that the books were properly printed out Created reports relating to sales of books Assisted authors with their book sales concerns RUTH ANNAH CALANG PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to give quality and excellent customer service. WORK EXPERIENCES Convergys Inc., Payroll Specialist SEP 2013 - DEC 2015 Helped business owners and accountants handle their books especially with payroll Resolves issue related to the accounting software Helped customers in creating their quarterly and annual tax reports CONTACT P2, Lininti-an Cantilan Surigao del Sur Philippines-- EDUCATION Mindanao State University Bachelor in Business Management, 2006 Convergys Inc., Account Hiring Interviewer JAN 2016 - DEC 2016 Interviewed applicants to filter if they are the right fit for the account Provided thorough evaluation to each applicant Tested different skills of each applicant like communication, numerical, analytical and logic Provided intensive report for each of the applicants explaining why he was hired or not Provided recommendations to the training team regarding the strengths and weaknesses of each hires Met the necessary number of hires needed in the account