Rustom Calusa

RUSTOM CALUSA WORK EXPERIENCE CONTACT-- Tarlac, Philippines SKILLS Communication Skills Leadership Skills Excellent Customer Service Skills Adaptability and Empathy Creative and Critical thinking skills Interpersonal and teamwork skills Certified Lean Six Sigma White Belt Lean Six Sigma Yellow Belt Trained Intermediate MS Excel EDUCATION BACKGROUND Capas National High School, 2019 Senior High School General Academic Strand FOUNDEVER Quality Supervisor - Technical Support Account June 2023 - Present -Overseeing a team of quality analysts and guiding them on the most recent process standards. Managing and implementing the quality assurance and control systems to assure the appropriate execution of products, processing, and customer satisfaction. Team Leader/Coach - Customer Service Account July 2021 - June 2023 -Ensure that calls are handled professionally, Provide direction and guidance to guarantee the consistent achievement of key performance metrics. Achieve, measure, report, and communicate metric goal attainment for the assigned team. Ensure accurate and timely communication of client and campaign issues to the Manager of Site Operations. Consistently achieve goals for the number of calls monitored per week and scores for the assigned team of customer service agents. Coach, mentor, and develop the agent team for skill expansion and promotional opportunities and perform other duties as assigned. Customer Service Representative June 2019 - July 2021 -Handling inbound and outbound calls involved assisting customers with sales, complaints, and general concerns. LINKEDIN; LINKEDIN.COM/IN/TOMCALUSA