Russell Parrott | Freelancer Resume

Russell Parrott I am a former UK University lecturer and work placed qualiﬁcation assessment in business, marketing, customer service, and information technology. Working with freelancers, small retail shops, large national and multinational corporations worldwide I now use my skills and experience to help them develop and grow. Location & contacts Europe I understand that the relationship and interactions between all business functions; from front of house to back of house, from production, operations, marketing, customer care & service through to digital offerings, and that the customer is key when delivering business excellence. -- Experience - https://wa.link/vhjddl 2022 - present - Russell Parrott Founding member of the Tripadvisor Restaurant Customer Council — a hand-picked group of restaurant partners that help shape the future of Tripadvisor’s restaurant offerings. Education Coleg Llandrillo 2004 City & Guilds PGCE Coleg Llandrillo 2003 City & Guilds NVQ Assessor award Coleg Llandrillo 2003 Hospitality Management BA Coleg Llandrillo 2003 Welome Host trainer 2016 - present (seasonal) - Various - Russell Parrott Providing ticket sales, on-call customer service support and digital solutions to various restaurants and night-life hospitality providers and/or their authorised agents in New York including Mixx, Hotel Chantel, Palladium Threatre Times Square (formerly the Sony Playstation Theatre), 2006 - present - Various - Russell Parrott Providing customer service support, marketing advice and digital solutions to local businesses in the USA, UK, Ireland and Greece. 2004 - 2006 - Russell Parrott Consulting, design, development, deployment and training of a dedicated Training Management solution for a major UK utility operator. Key skills Active listening Adaptability Communication Computer skills Customer service Dependability Empathy Enthusiasm Interpersonal skills Leadership Management Problem-solving Patience Time Management Transferable skills 2004 - 2006 - Coleg Llandrillo Development, management, deployment & implementation of "Ambitions" an award-winning European Union funded further education programme aimed at improving customer service and business development in the Welsh hospitality industry. 2003 - 2006 - Russell Parrott Consulting, design, development, deployment and training of a dedicated Training Management & Due Diligence solution for small hospitality 2003 - 2006 - Coleg Llandrillo Business, marketing, customer service, and information technology lecturing to Higher National Certiﬁcate, Higher National Diploma and Degree Level students. Delivery of Customer Service training to external organisations and Wales Tourist Board members. NVQ Assessing in IT and Hospitality service.