Russel Victoria

Russel Victoria  Salmiya, Kuwait - -I am a result oriented person with the ability to set goals and achieve them in a timely manner. I’d love to have the opportunity to apply my knowledge and determination. The array of experiences that I have provided me with self confidence, patience and good communication skills. A Team Leader with background in Human Resources, Customer Service, Sales, Food & Beverage, Admin and Management. EDUCATIONAL ATTAINMENT: BACHELOR OF ARTS, MAJOR IN ENGLISH Philippine Christian University, 1990 - 1994 PROFESSIONAL EXPERIENCE: HUMAN RESOURCES OFFICER Al Shuaib Intl Financial Brokerage, Kuwait June 27, 2016 – Dec 31, 2016 (18 visa) Duties & Responsibilities:  Responsible for 101 Files  Making Salary Certificates  Update HR Files/System regarding employees change of personal informations/Vacation Leave/Sick Leave/End of Service, etc.  Preparing the Salary Sheet then forward to Accounting with necessary attachments  Coordinate with Mandoub about residency expiration and other Ministry papers  Typing and filing of memo, employee experience letters and congratulatory notes  Schedule and organize interviews.  Prepare, develop and implement procedures and policies on staff recruitment.  Proper management of all HR Forms and Documents  Coordinate with Accounting Dept about payroll, commissions, indemnity and leave entitlements of staff  Prepares disciplinary actions docs as well as investigate and understand the situation, provide advice and recommendations.  Cooperate of resolving administrative problems by preparing reports, analyzing datas and suggesting solutions. MEMBER SERVICE MANAGER FF Gym, Kuwait Aug 4, 2013 - May 31, 2016 (18 visa) Duties & Responsibilities:  Knowledgeable in all aspects of the Club Operation  Full awareness of Members First System  Do Service Calls, 30 Days Call and Renewals Call to retain memberships  Attends to Members Complaints and Requests  Walkabout to see the floor operations  Check Managers’ on Duty for Fit to Open / Fit to Close Mandates  Managing the Reception Area  Give trainings to Receptionists  Ensure all necessary reports are sent to Club Administrator  Ensure all cancelations/request to refund are processed properly  Follow the Winning Ways  Always be on call to cover sickness and emergencies  To fill up Service First Report in reporting maintenance issues  To assist in touring the guests when Membership Consultants are not available  To adhere with Company’s standards RECRUITMENT OFFICER ISIS Recruitment Consultancy, Kuwait July 1, 2011 - Nov 3, 2012 (22 visa) Duties & Responsibilities:  Ensures that all HR and Recruitment policies and procedures are safeguarded and strictly adhered to  To type offers of employment  Assist in pre-selection of candidates till their deployment to client-companies  To update and maintain data base  Corresponds with job applicants and maintain a database of resumes – online and printed.  Performs recruitment and hiring procedures such as sourcing, screening, interviewing, testing, shortlisting, negotiating  Attends to client-companies requirement of manpower  Prepare/tender CVs to client as per position/category requested.  Responsible for sending the contract to each client-companies SECRETARY Beidoun Trading Company, Kuwait July 27, 2008 – June 20, 2011 (18 visa) Duties & Responsibilities:  To monitor Daily Sales Report of all Lancome Beauty Advisers and Perfume Promoters.  Reporting to Loreal Brand Manager / Over-all Retail Manager  Attends to business correspondences  To check and follow up orders from clients and forward them to Warehouse  To regularly check emails about orders, inquiries and complaints then to assist the Manager in responding.  Sets appointments, meetings of the Manager  To coordinate with staff about their work locations, extra hours and pending offs.  To monitor monthly sales report of Giorgio Armani Cosmetics and Perfumes.  To prepare reports of Viktor & Rolf, Giorgio Armani and Lancome products' sales target from all Beidoun Retail Shops.  To do bookings about training schedules and product launch to respective hotels  To coordinate with travel agencies about ticket reservations of managers/ staff travelling for trainings/meetings abroad  To collaborate with Dubai Loreal Office regarding proforma invoices, DEDs, Debit and Credit Notes  Assisting the Manager in computing commissions  Attends to filing, typing, photocopying  Preparing Monthly Attendance Sheets of Beidoun Shops HUMAN RESOURCES ASSISTANT BreadTalk - Al Mejhem Trading, Kuwait July 27, 2004 – July 25, 2008 (18 visa) Duties & Responsibilities:  To monitor Daily Time Record of all staff, prepare attendance sheet as well as to compute overtime hours.  Attends to business correspondences  Updates 201 files  Assist the Manager in inputting datas to HR System  Sets appointments, meetings for the HR Manager  Recruitment coordination  Prepares Disciplinary Actions / Penalty Memos / Warnings, etc  Attends to staff inquiries regarding benefits, employment, etc  Distributes and collaborate with the Mandoub regarding Baladia/Civil ID Application Schedule  Computes indemnity and vacation leave entitlement  Assist the Manager in planning, organizing, staff recruitment to achieve set targets given by the Management  Checks / updates reports to be submitted  Attends to filing, typing, distribution of circulars, retrieval of letters from P.O. Box  Maintain confidential matters CUSTOMER SERVICE REPRESENTATIVE Infonxx Call Center, Philippines July 14, 2003 – January 15, 2004 Duties & Responsibilities:  To handle inbound calls from United States of America 411  Assist callers with directions, movie times and listings and to offer directory assistance  To log dropped calls, time, date and its Directory IDs.  To handle inbound calls from United Kingdom, 118-118 CUSTOMER SERVICE FACILITATOR Expercs – Sunlife Financial, Philippines July 2002 – July 10, 2003 Duties & Responsibilities:  To handle shareholders inquiries thru phone and log it to CRM  To file and send to transfer agent the policyholder proxy forms  To input/compute call handling time of CSF  Retrieval of voice messages and assigning them to Senior Staff  Populate interactive web accounts. TELEMARKETER U.S. Asia Solution, Philippines June 2001 – June 2002 Duties & Responsibilities:  To offer Vacation Package/Timeshare by calling U.S. clients  To close at least 1 sale in a day. To report at 1am -10am.  To turn over calls to manager, close a sale. At least 5 turnovers in a day SECRETARY Aubrey’s Educational Center, Philippines April 2000 – May 2001 Duties & Responsibilities:  Assist teachers in making visual aids i.e. drawing, letter-cutting, painting.  Accepts enrollees and payments  In charge of files, permits, vouchers and receipts  Host affairs like Graduation Day, United Nations Day, etc  Handles phone inquiries.  Assist teachers in guiding the students whenever there’s field trip, theater or movie watch, school practice for plays, song and dance number, recitals, games and story telling.  Collects teacher lesson plans  Prepares report i.e. cash on hand, expenses, teacher’s daily time record and submit them to School Administrator ACCOUNT EXECUTIVE Rapid Air – Laguna, Philippines June 1999 – January 2000 Duties & Responsibilities:  To solicit new accounts and augment sales in import and export service  To maintain old accounts  To offer import and export services to clients inside the Philippine Economic Zone Authority in Laguna  To offer courier service of Federal Express  To prepare quotations / proposals to new prospects  To maintain healthy business relationships with customers SECRETARY/RECEPTIONIST Rapid Air – Laguna, Philippines September 1998 – May 1999 Duties & Responsibilities:  Secretary of the Area Sales Manager – checks his schedules and appointments, attends to business correspondences.  In charge of files  To handle phone inquiries, schedule pick-ups, take note of commodities’ quantity, book to airline or shipping line.  To assist processor in accomplishing PEZA documents.  To take care of the office facilities and maintain office cleanliness  To prepare daily time record of Laguna Staff and submit to personnel department PARTY HOSTESS / TEAM LEADER KFC – Megamall, Philippines February 1998 – August 1998 Duties & Responsibilities:  To check and confirm schedule of party from the Shift Manager  To prepare materials that will be needed at the party i.e. sticker name tags, prizes and props.  To make sure that foods will be serve on time, make sure that party package will be delivered completely  To handle phone and counter inquiries  To host party, in charge of the parlor games and party give always  To coordinate with the celebrant’s parents as to extra order, upgrading of package  To make sure that mascot will arrive and come out of time TELEMARKETER Citibank AMDG Philippines November 1996 – February 1998 Duties & Responsibilities:  To offer Citibank Credit Cards thru phone.  To check required documents of applicants  To meet the quota of 20 applicants in one week MESSAGE HANDLING SPECIALIST/ TEAM LEADER Easy Call Communications, Philippines November 1994 – October 1995 Duties & Responsibilities:  To handle PABX and responsible for transferring calls to respective locals  To attend to phone calls and transmit messages to Easy Call Beepers  To edit and check messages of callers before transmission