Rushelle Kelly

Objective: To​ ​be​ ​given​ ​the​ ​opportunity​ ​to​ ​use​ ​my​ ​knowledge​ ​to​ ​the​ ​best​ ​of​ ​my​ ​ability in​ ​order​ ​to​ ​maintain​ ​and​ ​enhance​ ​the​ ​professionalism​ ​of​ ​your​ ​organization. Experience: May​ ​2012​ ​–​ ​September​ ​2014​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ACS​ ​A​ ​Xerox​ ​Company Kingston,Jamaica Customer​ ​Care​ ​Analyst/Tier​ ​2​ ​Specialist​ ​(Kobo​ ​&​ ​Asus): •Provide​ ​international​ ​customers​ ​with​ ​technical​ ​support​ ​and​ ​world-class customer​ ​service​ ​via​ ​email,​ ​chat​ ​and​ ​telephone. •Address​ ​Kobo’s​ ​and​ ​Asus’s​ ​customers​ ​with​ ​billing,​ ​queries,​ ​accounts issues,​ ​logging​ ​of​ ​fault​ ​report​ ​and​ ​introducing​ ​new​ ​Products​ ​&​ ​Services. •Handling​ ​of​ ​escalated​ ​tickets​ ​from​ ​junior​ ​agents. •Providing​ ​assistance​ ​to​ ​new​ ​recruits​ ​during​ ​On-The-Job​ ​training. •Utilizing​ ​best​ ​practices​ ​to​ ​attain​ ​Customer​ ​Satisfaction​ ​(CSAT)​ ​target. September​ ​2014​ ​–​ ​December​ ​2014​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Sutherland​ ​global​ ​Limited University​ ​of​ ​the​ ​West​ ​Indies​ ​Mona Customer​ ​Service​ ​Agent: •Assist​ ​Amazon​ ​Sellers​ ​with​ ​issues​ ​related​ ​to​ ​their​ ​accounts​ ​and​ ​orders placed​ ​by​ ​customers. January​ ​2015​ ​-May​ ​2016​ ​ ​ ​ ​ ​ ​ ​ ​ ​Compandsave.com​ ​ ​ ​ ​38929​ ​Cherry​ ​street, Newark​ ​CA​ ​94560 Customer​ ​Service​ ​Agent: •Acting​ ​Supervisor​ ​when​ ​manager​ ​is​ ​not​ ​ ​available •Assisted​ ​customers​ ​with​ ​placing​ ​orders,​ ​account​ ​issues,​ ​inquiries​ ​and troubleshooting​ ​ink​ ​cartridge/printer​ ​issues​ ​via​ ​telephone,​ ​chat​ ​and​ ​email May​ ​2016-September​ ​2017​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Nimbleschedule/Ximble.com​ ​ ​ ​ ​ ​ ​ ​ ​ ​2173 Salk​ ​Ave​ ​#250​ ​Carlsbad,​ ​CA​ ​92008​ ​US Customer​ ​Service​ ​Agent/Tech​ ​support: This​ ​is​ ​a​ ​US​ ​software​ ​company​ ​focused​ ​on​ ​Scheduling​ ​and​ ​time​ ​tracking​ ​on a​ ​cloud​ ​B2B​ ​systems.​ ​My​ ​role​ ​with​ ​this​ ​company​ ​are​ ​outline​ ​below: •Assisted​ ​clients​ ​with​ ​Tech​ ​related​ ​issues​ ​as​ ​well​ ​as​ ​any​ ​other​ ​inquiries​ ​on the​ ​software ​ ​•​ ​Assisted​ ​clients​ ​with​ ​creating​ ​their​ ​schedules​ ​as​ ​well​ ​as​ ​getting​ ​started with​ ​the​ ​system. ​ ​ ​August​ ​2017-September​ ​2017​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Blushandbar.com New​ ​York Virtual​ ​Assistant/One​ ​month​ ​Contract: •Place​ ​Orders​ ​when​ ​customers​ ​purchase •Handle​ ​customer​ ​service •Reach​ ​out​ ​to​ ​influencers​ ​as​ ​well​ ​as​ ​take​ ​care​ ​of​ ​their​ ​Instagram​ ​and facebook​ ​pages. Education: September​ ​2006-​ ​June​ ​2011​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Excelsior​ ​High​ ​School Kingston​ ​Jamaica High​ ​School​ ​Diploma: • English​ ​Language • French • History • Spanish • Mathematics • Biology • Geography • English​ ​Literature Skills/Accomplishment: •Knowledge​ ​of​ ​Microsoft​ ​Office​ ​ ​ ​ ​(Word,​ ​Excel​ ​) •Received​ ​awards​ ​for​ ​perfect​ ​Attendance​ ​and​ ​providing​ ​Quality​ ​Service. •Highly​ ​proficient​ ​in​ ​using​ ​Zendesk,​ ​Slack,​ ​Asana,​ ​Basecamp,​ ​Magento, Desk.com,​ ​ ​Salesforce.com,​ ​Live​ ​Chat,​ ​ ​Intercom,​ ​Freshdesk.com,​ ​Shopify and​ ​Trello References: Mr.​ ​Dean​ ​Nevers Managing​ ​Director​ ​-​ ​Konnexx​ ​Services​ ​Limited Tel:​ ​- Email:​- Ms.​ ​Carron​ ​Doctor Manager​ ​of​ ​ ​Luck​ ​strike​ ​lounge/bowling​ ​alley​ ​Jamaica Tel:​ ​- Email:​-