Ruselle Escauriaga

RUSELLE ESCAURIAGA CUSTOMER SERVICE EXPERT CONTACT --Manila Philippines ABOUT ME Enthusiastic and detail-oriented professional customer service with more than 7 years of experience and passion for ensuring customer delight. Proven ability to build strong rapport, identify customer needs, and provide effective solutions in a timely manner. Seeking a challenging customer service role where my excellent interpersonal skills, multitasking abilities, and commitment to maintaining high service standards can contribute to fostering positive customer relationships and driving overall business success. EXPERIENCE- WALMART ACCOUNT - Assist customer placing an order, answering inquiries, traking order, track shipping and making sure a high customer satisfaction. - S R . A G E N T T E A M L E A D ( ( B P O ) IQOR - RMS COLLECT PHILS., Inc T-MOBILE ACCOUNT - Setting a good example and engage the team to achieve goals. Create an inspiring team environment with an open communication culture and discover training needs and provide coaching etc. SKILL Effective Communication Problem Solving 90% 90% Time Management - S A L E S R E P R E S E N T A T I V E ( ( B P O ) Sykes Asia Inc. CLEARLINK ACCOUNT - Answering customer inquiries checking customer order status, Schedule service installation and converting inquiries into sales. 90% Multitasking CUSTOMER SERVICE EXPERT (BPO) EGS - Expert Global Solution 90% LANGUANGE EDUCATION 100% Tagalog 90% English - Elementary School Sangat Elementary School - High School Bulacao National High School