Ruselle Escauriaga

With 8 years of robust experience in the call center (BPO) industry, I have cultivated a strong foundation in customer service, serving as both a frontline representative and a senior agent team lead for international inbound/outbound voice and chat operations with T-Mobile, Walmart, and Clearlink.

In my role as a customer service representative, I honed my communication skills to deliver exceptional service, ensuring clarity, empathy, and effectiveness in every interaction. As a senior agent team lead, I took on the responsibility of guiding and mentoring a team, overseeing day-to-day operations, and contributing to strategic development to optimize workflow and enhance customer satisfaction. My leadership style emphasizes collaboration and support, empowering team members to exceed performance expectations.

Working with industry leaders like T-Mobile, Walmart, and Clearlink provided me with exposure to diverse customer bases, enhancing my ability to adapt to unique challenges and provide tailored solutions. The experience in international operations has heightened my cultural awareness, enabling me to navigate diverse customer expectations with finesse.

I am adept at utilizing and optimizing customer relationship management (CRM) tools to streamline processes and elevate the overall customer experience. My commitment to continuous improvement is reflected in my proactive approach to staying updated on industry trends and leveraging emerging technologies.

In summary, my 8 years in customer service have equipped me with a comprehensive skill set and instilled in me a deep appreciation for the pivotal role customer service plays in shaping organizational success. I am eager to bring my wealth of experience, passion for excellence, and proven track record to contribute to the success of your team.