Rupert John Quiambao

Rupert John G. Quiambao Kawit-East Brgy. 16, Purok 5, Washington Legazpi City, Philippines 4500 Email ID:- Contact no.: - Profile Total experience: 14 Years HP - DXC Experience: 13 Years Current Job Title: Service Delivery Consultant III Time in Current Role: 2 Years Visa/Work permit: N/A Validity Date of Visa/Work Permit: N/A Willing to relocate: Yes Willing to travel: Yes Rupert is a seasoned employee of DXC Technology, formerly known as Hewlett Packard Enterprise (HPE), with a focus on managing the ResLife Account in Australia, specializing in EUC Intune and Software Packaging. With extensive experience spanning over 14 years, Rupert has a proven track record of delivering exceptional service and solutions to clients. SKILLS Skills (Technical/Nontechnical) Incident Management (13 years) Change Management (13 years) Problem Management (13 years) Risk Management (13 years) Windows PowerShell, VbScript, Batch Scripting (14 years) MSI Packaging (14) HPCA Publishing (1 year) App-V Packaging (13 years) Citrix XenApp (2 years) Software Lifecycle Services (13 years) SCCM (13 years) Intune / Endpoint Manager (4 years) Power Platform (3 years) Ability to provide and conduct technical trainings for technologies within Workplace Services CERTIFICATIONS (Professional Activities, Certifications, and Training Attended) Administering System Center Configuration Manager and Intune (70-696) - Aug 25, 2017 Implementing Microsoft Azure Infrastructure Solutions (70-533) - Mar 17, 2017 Configuring Windows Devices (70-697) - Feb 28, 2017 Information Technology Infrastructure Library (ITIL) – 2012 TRAININGS AND SEMINARS ATTENDED Hewlett-Packard Internal Trainings Microsoft Application Virtualization (App-V Sequencing) Hewlett-Packard Client Automation (HPCA) MSI College (Software Packaging) ITIL v3 Fundamentals & Foundation System Center Configuration Manager Networking Fundamentals Windows 7 Intermediate (70-680) Project Management Presentation Practice Workshop Kaizen IGNITE@DXC Manager Enablement External Trainings Implementing Microsoft Azure Infrastructure Solutions (MISNET) Administering System Center Configuration Manager and Intune (MISNET) Windows 10: Configuring Windows Devices (MISNET) MD-100: Windows Client (MISNET Online) MD-101: Managing Modern Desktops (MISNET Online) MS-100: Microsoft 365 Identity and Services (MISNET Online) MS-101: Microsoft 365 Mobility and Security (MISNET Online) Java Programming Fundamentals Indra Philippines Inc. (Rockwell Business Center Ortigas) MSI Software Packaging Indra Philippines Inc. (Rockwell Business Center Ortigas) Information Technology Security Analysis UP-ITTC Diliman, Quezon City Computer Hardware Servicing (TESDA) Global Trainers Inc. PREVIOUS RELEVANT WIORK EXPERIENCE HP / HPE / DXC Technology ResLifeMay 2, 2022 – Present Service Delivery Consultant III (Account Lead) As Account Lead, I’m overseeing EUC Intune and Application Packaging operation Primary contact & SME for Intune and Application packaging concerns Performs high level investigation on issues related to Intune, Device, and Applications Works with Vendor, Onshore Teams, and Customer to resolve issues related to device and applications Primary Project Engineer resource Provides feedback, recommendations, proposal to for both DXC Teams and Customer to address issues or for service improvement Provides support, recommendation, and fixes issues encountered on the ongoing migration to Windows 11 and new device (Microsoft Surface Laptop). Manages the MOE implementation Manages changes to the Update Rings Provides high level Ad Hoc support Provides solution and recommendation to address and mitigate vulnerabilities in ResLife environment Provides education, training and mentoring of team resources to collaborate, share knowledge and grow depth and experience of the team. Develop fixes and proactive remediation scripts. Ability to provide alternative solution for challenging and complex deployments. DXC Connect (Ausgrid, Ventia, RHEEM, GPT and OPAL) March 01, 2020 – April 29, 2022 Service Delivery Consultant III Worked in DXC Connect as Service Delivery Consultant III and took over most of the roles and responsibilities of L4 resource who left the company Performs BAU for SCCM and Application Packaging Perform the projects for SCCM and Application Packaging Perform the upgrade of SCCM Infrastructure Perform updates for SOE Task Sequence Lead Application packaging process and execution Updates the Work Instruction Documents and document changes in the SOE, SCCM Infra, and Intune Provides training and mentoring of team resources to collaborate, share knowledge and grow depth and experience of the team Represent delivery in new solutions and service for the SCCM and Intune technology. Handling high priority incident, Change Request and Projects. Provided Ad Hoc supports for customer and stakeholders Nouryon March 07, 2017 – March 01, 2020 Service Delivery Consultant III Promoted to Service Delivery Consultant III Handling high priority incidents and escalations. Attends meeting setup by Delivery Lead, Customer, and other Vendor support teams Provides fixes and remediations to issues encountered on client device and applications. Provides high level Ad hoc report to customers and stakeholders Performs deep dive investigations to SCCM & Application related issues. Worked as project engineer during migrations to Office 365 and Intune. Performed automation such as managing SCCM with scripts and client remediations. AkzoNobel March 03, 2014 – December 04, 2017 SCCM Admin and Support (Consultant II, IT Specialist) Provided SCCM Admin and Support Role for AkzoNobel account Handled Incidents Application Release Management Windows Patch Management Deploying complex applications which involves heavy scripting and use of Task Sequence or Application Model Multiple Accounts 2013 - 2014 Software Lifecycle Services Integration Testing Preparing UAT Testing to Pilot Testing Ensuring sign-off for UAT and Pilot Managing and updating Application Catalog Attends meeting with requestors, customer, application packaging team to bridge the gaps Talisman 2012 - 2013 Application Packager MSI and App-V Packaging Publishing and Testing Quality Control/Assurance Role Vale December 2010 - 2011 Application Packager MSI and Application Packaging Publishing and Testing Quality Control/Assurance Role Junior Technical Consultant (Packaging Engineer) February 2010 to November 30, 2010 INDRA Philippines Packaging engineer and quality control resource assigned in Hewlett-Packard project Education AMA Computer College of Legazpi: Bachelor’s Degree in information Technology Languages English and Filipino