Ruku Kadu

Product Management & Customer Success Rukhmini (Ruku) Kadu Mumbai, Remote, Earth • - •-• linkedin.com/in/RukuKadu PERSONAL PROFILE • • • • • • Enthusiastic and committed international professional within the SaaS industry with over 10+ years experience shaping a diverse set of tech products as well as driving customer success Versatile, agile, and resourceful go-getter with multinational diverse community experience Highly motivated empath who takes pride in nurturing and growing team. Personable and collaborative team member who is passionate about building long lasting results Praised for my ability to quickly form strong and professional relationships, to navigate ambiguity, to define and manage complex projects and teams Creative problem solver with extensive communication skills for global audiences and cultures SKILLS & TECH STACK Product Management Robotic Process Automation GitHub, Jira, Zeplin UiPath, Zapier Customer Success Operations Management Salesforce, HubSpot Power Automate, Sharepoint Business Analysis Research & Analytics HelpScout, Intercom Slack, Teams Growth Strategy BI Reporting Asana, ClickUp Tableau, R PROFESSIONAL EXPERIENCE TALLYFY INC. St. Louis, MO, USA Head – Customer Success & Product Management 2018-Present Achievements: • Led the company to 150% increase in MRR by launching 14 customer critical product features, managing over 12 product releases with pre deploy and post deploy quality checklists and reports • Increased retention by 15% by launching a critical search feature on a core product • Accelerated engagement velocity by 30% by defining a prioritized 9 months product feature roadmap • Defined product strategy by interviewing 20+ customers directly and analyzing direct competitive analysis • Created 6-week onboarding strategy and implementation customized for enterprises and small-medium businesses; successfully onboarded 50+ customer accounts • Redesigned new user signup form and flow, driving 10% increase in signups • Facilitated continuous interaction between users, development and QA teams by redesigning GitHub labelling and reporting structure to enhance remote collaboration of a cross-functional team of 25 team members • Crafted strategic plan for migrating eSOPs to Tallyfy for a major Fortune 200 client through insights from market trend analysis, organizational effectiveness diagnostic, and interviews with senior stakeholders • Converted user needs into detailed specifications such as product requirements documents (PRDs), project plans, EPICs, UserStories and other necessary documentation. Assist CEO and CTO to manage user engagement analytics strategy, providing first insight into how users interact with our apps on their tablets and mobile devices INTONE NETWORKS PVT. LTD New Jersey, NY and Hyderabad, India Direction – Training Operations- VP – Training Operations Business Analyst • Led team of 35 internal resources and collaborated cross-functionally with Legal, Finance, Product, Marketing and Senior Management to meet customers' requests and long-term interests • Launched India office with lead Director and recruited and managed new team of 20 employees and contractors. Grew placement rates of internal engineers by 200% in first nine months • Reduced cost per hire by 35% by implementing new employee referral program • Identified key issues and implemented operational improvements that increased productivity by 25% on critical business processes in order to meet our customer's increased demand Product Management & Customer Success • • • • Promoted to Director within 12 months due to strong performance and organizational impact - ahead of schedule by 12 months Successfully led a distributed team of trainers and managers to complete over 150 trainings with 400 participants Led training and peer-mentoring programs for the incoming class of 25 analysts in 2012; developed and maintained training program to reduce onboarding time for new hires by 50% Conducted final round interviews for 30+ analyst candidates; collaborated with senior executives on hiring decisions LEADERSHIP AND CONSULTING Los Angeles, CA VP - Product 2021 - Present • Translated business questions into use cases and data model requirements with emphasis on anticipating future ad-hoc needs • Managed international stakeholders in US, UK and India by coordinating weekly status reports • Designed and tested the application and proposed both business and technology solutions to improve process efficiency PROJECT DELIVERY SYSTEM EXPLORE NOMAD Raleigh, NC Growth Consultant 2020 - Present • Interviewed 20+ focus group members to collect product and customer feedback for primary research • Developed retail strategies for e-commerce site including optimizing advertisement placement, newsletters and promotional communication; increased online sales by 10% ITHINK MARKETING Abilene, TX Growth Consultant Jan – Dec, 2015 • Doubled new user acquisition from 10-15 users to 20-25 through the implementation of new marketing strategies focused on online advertising and improving the company's web presence, social media, and search engine optimization • Created a performance reporting template, achieving an 80% reduction in the preparation time of standard client materials EDUCATION UNIVERSITY OF MISSOURI - COLUMBIA Master of Business Management with Honors; Major in Management & Management • VP - South Asian Student Association • Representative - Student Body, Visit to Berkshire Hathaway, Q&A with Mr. Buffett • MU Show-Me Business Plan Competition • Representative - National Women's MBA conference UNIVERSITY OF MUMBAI Bachelor of Engineering, Major in IT Mumbai, Maharashtra, India- ADDITIONAL INFORMATION - - Columbia, MO- Retail Management Trainee – Buckle, Peoria, IL, 2009. Internships and Academic Projects ▪ IT Management Intern at Missouri Department of Transportation May – June, 2009 ▪ Graduate Assistant, University of Missouri Office of Technology Services ▪ U.S. Navy Medical Marketing Project Languages: Fluent (native) in English; basic proficiency in Japanese and French References available as per request