OGHENERUKEVWE UJARA
CONTACT
PROFILE
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Results-oriented professional with a strong foundation in technical support,
system optimization, and user training, complemented by a recent focus on
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data analysis. Proven ability to resolve complex technical issues, streamline
processes, and educate users on technology solutions. Adept at leveraging
analytical skills to identify needs, implement improvements, and contribute to
informed decision-making. Committed to continuous learning and applying
technical expertise to derive insights from data and enhance operational
efficiency.
linkedin.com/in/rhukhi
Ajao Estate, Lagos, Nigeria
EDUCATION
B. Sc. Management Information Systems
WORK EXPERIENCE
Covenant University
2013 - 2018
Training Coordinator
De9mics Consults | Part Time | Remote
TECHNICAL SKILLS
Figma
SharePoint
Power Platform
Canva
Microsoft 365
HTML
CSS
Jira
Tableau
Excel
SOFT SKILLS
Leadership
Problem Solving
Teamwork
Adaptability
Fast Learner
Customer Service
Computer Skills
Effective Listening
Attentiveness
Willingness to improve
Communication Skills
AWARDS RECEIVED
Staff of the Year 2020
Ephraim Concepts Nigeria Limited
Jan 2023 till Date
Designed and implemented engaging IT training programs on new
technologies and software applications, improving employee
proficiency.
Developed and managed training materials, including presentations
and user guides, ensuring clarity and alignment with organizational
objectives.
Facilitated training sessions, assessed participant understanding, and
gathered feedback for continuous program enhancement.
Selected effective training delivery methods (e.g., eLearning, instructorled) based on learning objectives and audience needs.
Conducted IT skill gap assessments to identify training requirements
and address critical areas within the organization.
Technical Support Engineer - Microsoft 365
Upwork - Gigplus | Contract | Remote
Mar 2024 - Jul 2024
Provided expert technical support for Microsoft 365 applications
(Outlook, OneDrive, Teams), consistently meeting SLAs and adhering
to company guidelines.
Diagnosed and resolved complex technical issues for external clients,
ensuring timely resolution and minimal disruption.
Applied strong analytical skills to identify and resolve technical
problems, escalating issues effectively when necessary.
Delivered exceptional customer service by building strong client
relationships and providing clear, timely communication.
Ensured compliance with all company policies and security protocols,
safeguarding sensitive information and maintaining data integrity.
OGHENERUKEVWE UJARA
CONTACT
-
WORK EXPERIENCE
Technical Support Engineer - Power Platform
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Tek Experts Nigeria | Full Time | Hybrid
Apr 2021 - Apr 2023
linkedin.com/in/rhukhi
Ajao Estate, Lagos, Nigeria
VOLUNTEER
EXPERIENCE
STEM EDUCATOR
TechQuest | January 2019 - Dec 2019
Developed
engaging
computer
literacy programs for children aged
6-16, fostering basic digital skills.
Created interactive science lessons
for children (6-16), explaining the
scientific principles behind everyday
objects.
Incorporated game-based learning
strategies using Scratch to make
educational experiences enjoyable
and stimulating for young students.
Motivated and empowered children
through
interactive
learning
activities, fostering a love for
technology
and
scientific
exploration.
E X T RACURRICU L A R &
C E R TIFICATIONS
DATA ANALYTICS JOB
SIMULATION ON FORAGE
Deloitte Australia | April 2025
Completed a Deloitte job simulation
involving data analysis and forensic
technology
Created a data dashboard using
Tableau
Used Excel to classify data and draw
business conclusions
Collaborated with external clients to identify business needs and
design tailored Power Platform solutions (Power Apps, Power
Automate), ensuring timely delivery within SLAs.
Provided expert technical consultation on leveraging Power Platform
capabilities, translating complex concepts into actionable plans.
Optimized business processes by automating tasks and streamlining
workflows using Power Automate, driving efficiency and productivity.
Documented successful technical implementations, creating a
knowledge base for future reference and team collaboration.
Maintained strong client relationships through prompt and effective
communication, ensuring high satisfaction levels.
IT Specialist
Ephraim Concepts Nigeria Limited | Full Time |
On-Site
Sep 2019 - Apr 2021
Developed team communications and compiled information for weekly
meetings, improving team coordination.
Created comprehensive manuals and published guidelines for proper
system usage, enhancing user understanding and efficiency.
Resolved system and program malfunctions through effective
troubleshooting, minimizing downtime and disruption.
Designed UI/UX for applications, contributing to improved user
interface and experience.
Documented IT support processes, creating a valuable knowledge
base for issue resolution and team collaboration.
LEADERSHIP EXPERIENCE
Team Lead, Christ School Computer Laboratory
Ephraim Concepts Nigeria Limited | Apr 2021
Led a team to successfully deliver project requirements for Christ
School, Ekiti, ensuring proper equipment function upon handover.
Supervised project execution, ensuring all deliverables met client
specifications.
Guided a team to achieve project goals, demonstrating effective
leadership skills.
