Rukky Ujara

From a young age, the world of technology captivated me. I remember being fascinated by how computers worked and what could be built with them. This early curiosity wasn't just about the machines themselves, but about their potential – how they could be tools to solve problems and connect people. This foundational interest made my decision to pursue a degree in Management Information Systems a natural and exciting path. It felt like the perfect blend of understanding technology and how it integrates with human needs and processes.

Alongside this fascination with technology, I've always had a deep-seated desire to help others. A unique satisfaction comes from guiding someone through a challenge, clarifying something confusing, or simply making a process smoother for them. This passion for helping found a really fulfilling outlet as I moved into the professional world, particularly in roles focused on technical support and IT.

Throughout my career, including my time as a Technical Support Engineer and an IT Specialist, my primary motivation has consistently been to empower people through technology. This involved everything from troubleshooting complex technical issues that were hindering someone's work to creating clear, easy-to-understand manuals and guidelines so users could confidently navigate systems on their own. I found that my technical skills were most rewarding when applied directly to improving someone else's experience or solving a problem that was causing them frustration. It’s incredibly rewarding to be the person who can turn a confusing or difficult situation into a moment of relief and understanding for someone else.

My experience isn't just limited to fixing things when they break; it also extends to helping people learn and grow. As a Training Coordinator, I had the opportunity to design and deliver programs that helped people get comfortable with new technologies. This reinforced for me how important clear communication and empathy are in making technology accessible to everyone, regardless of their technical background. Whether it's a one-on-one support interaction or guiding a group through new software, my goal is always to ensure the other person feels supported, capable, and confident.

The continuous evolution of technology excites me, and I am committed to ongoing learning to ensure I can always provide the best possible support and solutions. My technical background, combined with my genuine passion for helping people and solving problems, forms the core of who I am as a professional. I am always looking for opportunities where I can leverage this blend of skills to make a tangible positive impact on others and contribute to a team that values both technical excellence and human-centered service. I truly believe that the most effective technology is the kind that empowers people, and I am driven to be a part of making that happen.