Rujean Acosta

 RUJEAN GEMODO ACOSTA Online Customer Service Professional/Member Experience Manager I am a dedicated Customer Service Professional with 12 years of industry experience, the majority of which was rendered through a work-from-home setup serving clients in the small and medium sized business sector. A devoted team-player skilled in handling customers through various platforms, such as online chat and email, I always deliver on the needs of the client while maintaining an excellent relationship with the team and performing various roles - be it in the frontline as chat/email support agent or as a team-lead. Skills: • Excellent speaking and writing communication skills • Customer Support • Quality Assurance • Management and organizational skills • Extensive experience with various Customer Management Systems • Efficient multi-tasker • Able to work under pressure and adapt to sudden changes • Easy to work with and a great team player Systems Worked On: • Zendesk • Freshdesk • Zopim • Boldchat • Live Chat • Gorgias • Shopify • Aliexpress • Oberlo Experience: • June 2018 – September 2020 Butcherbox Main Function: Member Experience Manager • February 2019 – March 2019 Part-time Misfits Market Main Function: Email Support • November 2018 – January 2019 Part-time Encore USA and Joseod Custom Jewelry Main Function: Email Support • December 2015 – June 2018 Butcherbox Main Function: Chat/Email Support • November 2015 - December 2015 AstraQom Main Function: Chat/Email/Phone Support • September 2013 - October 2015 Yatango/Amaysim Australia Main Functions: Quality Assurance Analyst/Trainer • December 2012 - September 2013 MobityNZ/AU/US Main Function: Email/Chat Support • February 2008 - August 2012 Teletech Dumaguete City Main Function: Email/Chat Support Education: Bachelor of Science in Accountancy - St. Paul University Dumaguete- Dumaguete City Bachelor of Science in Nursing, 2007 - RN Dipolog Medical Center College Foundation Incorporated Dipolog City Awards: • Quality Assurance Awardee Teletech • Customer Service Representative of the Month Teletech • Top ACE Awardee Teletech • Certification for Team Lead 101 • Certification for Global Leadership Development: Customer Experience