Rujean Acosta
$5/hr
Soc-Med Manager/Senior Chat Support/CSR Specialist (Zendesk, Shopify)
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 40 years old
- Location:
- Puerto Princesa City, Region Iv B (Mimar OP A), Philippines
- Experience:
- 12 years
Other
About
I'm a senior customer service specialist with about 10 years of industry experience able to offer the following solutions:
*CHAT SUPPORT (Billing/Tech Support via InstantService, LiveChat, Intercom, Ladesk, and Boldchat, especially for telco/mobile e-commerce);
*EMAIL HANDLING (Zendesk plus other email software); Georgias
*ORDER PROCESSING/LOGISTICS (Magento, Shopify, Oberlo, Aliexpress, Duoplane, WordPress, and other e-commerce platform);
*QUALITY ANALYSIS (Monitors chat sessions to ensure quality customer service and adherence to policies and procedures, provides coaching sessions and sets up goals to improve service).
Skills
Languages
