Rufa Pantorilla
Brgy. Mactan Seabreeze Road
Lapu-Lapu City Cebu 6015
I have good organizational and communication skills. I can handle work under
pressure. With the years of experience, I have already acquired enough skills
necessary to handle the tasks involving outbound calls, customer service,
billings, email /chat support, bookkeeping and social media management.
EXPERIENCE
Virtual Assistant — Social Media Manager, Admin Assistant,
Executive Virtual Assistant, Pianist & Composer, Accountant
Virtual Assistant
February 2019 - Present
● LinkedIn Content Strategist, Fitness Coach Content Strategist, Content
Strategist, Created Social Media Calendar, Set-up Social Media Accounts,
Canva Content Creator, Content Posting, Flyer Creator, Community
Engagement Manager, Linktree Creator, Hashtag Density, Manage
Facebook Community, Wix Automation Marketing, Facebook Meta
Business Platform Manager, Instagram Platform Manager. Maintaining
SKILLS
organized filing systems for financial documents and records. Ensuring
● Can easily build rapport with
compliance with financial regulations and company policies.
customers, reliable and honest
person. ● Fast learner and
ResultsCx, Lapulapu Cebu — Technical Care Specialist
August 2022 - January 2024
● Take Inbound and Outbound calls. Guided customers through
troubleshooting steps, such as resetting modems, reconfiguring network
settings, and updating firmware, achieving a 90% first-call resolution rate.
flexible in any situation and
environment. ● Excellent
written and verbal
communication ability. ●
Proficient with MS Office, MS
Word, MS PowerPoint,
Forward BPO, Mandaue Cebu — Customer Care Specialist
Windows XP, and the Internet.
August 2019 - January 2021
● Proven team player.
● Provided exceptional customer service in a retail environment, assisting
customers with product inquiries, purchases, exchanges, and returns. ●
Resolved customer complaints and concerns professionally, ensuring a
positive shopping experience and fostering brand loyalty.
EXL Philippines, Cebu City, Cebu — Travel Counselor
July 2016 - December 2017
● Delivered high-quality travel support for corporate clients, handling
flight, hotel, car rental, and itinerary modifications for business travelers.
● Managed corporate traveler profiles in GDS systems (Sabre, Amadeus)
and internal CRM tools to ensure accurate, seamless reservations.
Convergys, Cebu City, Cebu — Customer Care Specialist
August 2013 - March 2015
● Provided customer support for Sprint mobile and wireless services via
phone, chat, and email, assisting with billing inquiries, plan upgrades,
device troubleshooting, and account management.
Aegis People Support, Cebu City, Cebu — Customer Care
Specialist
May 2011 - March 2013
● Provided high-quality customer support for travel services, including
flights, hotels, car rentals, and vacation packages. ● Assisted customers in
resolving booking issues, processing refunds, and coordinating with
airlines and hotels to ensure smooth travel experiences.
