Rufa Pantorilla

Hi! I’m Rufa, a detail-oriented Virtual Assistant and Social Media Manager with 6+ years of professional experience helping businesses improve their brand presence, streamline admin tasks, and deliver top-notch customer support.

Social Media & Marketing Support

Content Strategy & Calendar Creation

Social Media Account Setup (FB, IG, LinkedIn)

Canva Graphics & Content Posting

Community Management & Engagement

Hashtag Research & Linktree Setup

Automation (Meta Business Suite, IG Scheduler, Chatbots)

Virtual Assistance & Admin Support

Calendar & Email Management

Data Entry & Organized Filing Systems

Research & Report Preparation

Document Handling (financial records, compliance)

Customer & Technical Support

5+ years in BPO (Forward BPO, ResultsCX, EXL Philippines)

Inbound/Outbound calls, chat, and email handling

Technical troubleshooting (network resets, firmware updates)

Product support, order processing, refunds, exchanges

Achieved 90%+ first-call resolution rate

What makes me different?

I don’t just “do tasks”—I add value by organizing processes, ensuring accuracy, and communicating clearly. Clients appreciate my dependability, proactive mindset, and ability to wear multiple hats (support + admin + social media).

If you’re looking for a reliable part-time partner who can help you save time, grow your brand, and provide excellent support to your customers, let’s work together!