Rudolph John Cainglet

RUDOLPH JOHN CAINGLET Virtual Assistant A seasoned operation professional with a background in the BPO industry and as a Virtual Assistant, specializing in building efficient systems that drive productivity. I excel at translating complex workflows into streamlined processes, leading teams to exceed targets, and leveraging data analytics to inform strategic decisions. My core strength lies in implementing tools and strategies that directly enhance operational performance and bottom-line results. STRENGTHS AND EXPERTISE Lead Generation Analytics Team Leadership CRM Specialist Technical skills Communication Adaptability Client Relationship Management Operations Management PROFESSIONAL EXPERIENCE Shohaus Virtual Assistant/CRM Specialist March 2025 - September 2025 Developed and deployed email templates and landing pages in HubSpot that directly contributed to lead generation campaigns. Served as the primary point of contact for sales team support, efficiently resolving CRM-related issues with contact records, deal stages, and task management to minimize workflow disruptions.: • Engineered and launched a suite of email templates and landing pages in HubSpot, directly generating qualified leads for sales campaigns. • Acted as the primary CRM support for sales, Increased resolved tickets weekly to ensure data integrity and maintain sales workflow efficiency. Farmers and SBY Insurance Lead Generation September 2024 - February 2025 Spearheaded outbound prospecting strategy, generating a qualified pipeline that directly contributed to increased revenue. Supported the sales department by conducting market research and initiating first contact with potential clients. Managed and enriched a database contacts in HubSpot CRM. • Conducted in-depth market research and initiated first contact with new potential clients, consistently exceeding quarterly lead generation targets. • Developed and executed a multi-channel outbound strategy (email, LinkedIn, cold calls) that systematically generated qualified leads for the sales team. • Accelerated the sales cycle by qualifying prospects through initial contact and discovery, improving the sales' lead-to-meeting. EA Sports Game Consultant December 2021- February 2024 Monitored and upheld game integrity by proactively identifying and resolving discrepancies in player matches and account activity, ensuring a fair and seamless user experience. • Proactively investigated and resolved an average of 30+ integrity flags weekly, reducing confirmed incidents of unfair play by 15% over six months. • Improved system efficiency by decreasing player-submitted complaints related to match irregularities by 10% through vigilant monitoring and swift corrective action. Frontier Technical Support January 2020- October 2021 Delivered comprehensive customer and technical support for Frontier Communications, resolving a high volume of inquiries related to phone, internet, and billing services to ensure customer satisfaction and service continuity. • Became the designated "go-to" agent for complex Wi-Fi and connectivity issues, successfully troubleshooting and resolving of advanced technical cases without escalation. • Reduced the need for unnecessary technician dispatches by 20% through proficient remote troubleshooting and guided equipment resets, saving company resources. Sutherland Global Services Tier 3 Customer and Technical September 2012 - September 2017 Provided expert-tier customer and technical support via phone and live chat for a diverse portfolio of client accounts, consistently resolving complex issues while enhancing service delivery standards. • Consistently exceeded quality assurance across all accounts, receiving specific commendation for technical accuracy and empathetic customer communication. • Recognized as a top-performing agent for maintaining an average customer satisfaction (CSAT) EDUCATION University of Mindanao Bachelor of Business Administration Ateneo de Davao Bachelor of Business Administration AMA Computer College Computer Science References are available on request.