RUBY EDNALYN RESPICIO LASAM
#59 Rizal Avenue Brgy. Cabaruan, Cauayan City, Isabela
CP No.:--PERSONAL BACKGROUND
Birthday:
Birthplace:
Citizenship:
Civil Status:
Age:
October 3, 1981
Bulanao, Tabuk City, Kalinga Province
Filipino
Married
37 years old
PROFESSIONAL SUMMARY
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Experienced Outbound Call Center Agent who can efficiently process large volume of
calls in a day.
Offered exceptional customer service and retaining disgruntled clients who have issues
with the company's product.
Specialized in dealing with emotional challenged clients.
CORE QUALIFICATIONS
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Effective communication skills
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Excellent listener
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Regularly receives praise from clients and bosses
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Incredibly organized and goal oriented
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Consistently maintains a positive, warm and friendly image
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Very hard worker
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Punctual, frank and honest
WORK EXPERIENCES
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Versatel Marketing (April 25, 2019 - June 09, 2019)
a. Outbound calls in US transfer to outbound calls to a licensed agent
b. Leads selling company
c. We qualify, pitch and sell
d. We find customers for licensed agents
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Eassist Dental Insurance (Homebased part time job November 28 - April 24, 2019)
Data Entry
a. Verification of IV'f of patient.
b. Calling insurance company.
c. Sending complete IVF's to the office.
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Global Contact Center (Cauayan City, Isabela July 1, 2013 - April 1, 2015)
Outbound Call Center Agent
a. Regularly received commendations from management and customers on high
customer service
b. Handled outbound calls from prospective clients and tried to turn those
into interested customers.
level
prospects
c. Maintained high level of reliability by taking very little unscheduled time off.
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Mercury Drug Corporation (Maharlika Highway, Cauayan City, Isabela
October 2007
October 2003 -
Pharmacy Assistant
a. Received payment by cash, cheques and credit cards.
b. Issued receipts or refunds due to suppliers.
c. Processed counting of money in cash drawers at the beginning of shift to ensure that
amounts are correct.
d. Helped the pharmacist in dispensing medicines to customers.
e. Worked with pharmacist and referred any questions regarding prescription drug
information.
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Family Choice Megamart (Public Market Cauayan October 2002 - 2003)
Branch Cashier
EDUCATIONAL BACKGROUND
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International School of Asia and the Pacific
Alimanao Hills, Penablanca, Cagayan
Bachelor of Science in Tourism
1998 - 2002
CHARACTER REFERENCES
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Dionicio Maravillosa Jr.
Region 02 Internal Audit Assistant
ASKI Group of of Companies
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Jan Abril C. Mapanao, CPA
Accountant
Sunnyside Accountants
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I hereby attest that the forgoing information are true and correct to the best of my knowledge.
RUBY EDNALYN R. LASAM
Applicant
