Ruby Ednalyn R. Lasam

 My backgroud includes working in Business Process Outsourcing for 2 years. The task is basically lead generation appointment setting and live transfer and dealing with B2B and B2C clients.  I believe that I am also an expert with Customer Service as I was trained to deal with various concerns of customers and providing them with excellent yet friendly service

⦁ Experienced Outbound Call Center Agent who can efficiently process large volume of calls in a day. 

⦁ Offered exceptional customer service and retaining disgruntled clients who have issues with the company's product.

⦁ Specialized in dealing with emotional challenged clients.

a. Outbound calls in US transfer to outbound calls to a liscenced agent

b. Leads selling company

c. We qualify, pitch and sell

d. We find customers for liscensed agents

Data Entry

a. Verification of IV'f of patient.

b. Calling insurance company.

c. Sending complete IVF's to the office.