R U B H I E
M A S U B A Y
EXPERIENCE
2021
PHILIPPINE STATISTICS AUTHORITY
ADMINISTRATIVE ASSISTANT (PHILSYS SCREENER)
Tasked to screen all PhilSys (National ID) registrants.
Ensured that all requirements are met by each registrant.
Tasked to conduct health survey to each registrant prior to registration.
2020
Tasked to supervise six (6) enumerators in the pre-registration of all
individuals in 65 barangays.
Made courtesy calls to Barangay Captains & officials in 65 barangays.
Ensured that daily registration quota per enumerator is met.
Collected & submitted paperworks of the team to PSA office.
Solved all problems that arises during field registrations.
ABOUT ME
I am an experienced Call Center Agent
who is knowledgeable in the BPO industry.
I am customer focus, an active listener, a
good multitasker and have solid computer
background. I am professional and has a
great problem solving skills. Most of all, I
easily acquire product knowledge which is
highly relevant in being an excellent call
center agent.
SKILLS
Customer Service
Verbal Communication
Written Communication
Sales & Marketing
Chat & Email Skills
Listening Skills
Phone Skills
Multi-Tasking
Data-Entry Skills
Problem Solving Skills
Google Applications
Miscrosoft Applications
PHILIPPINE STATISTICS AUTHORITY
REGISTRATION OFFICER II (PHILSYS SUPERVISOR)
AUTHOR SOLUTIONS PHILIPPINES INC.
2016- SALES REPRESENTATIVE (PUBLISHING CONSULTANT)
ACCOUNT: XLIBRIS PUBLISHING
2017
Made outbound calls to aspiring authors, prospects and leads.
Pitched publishing packages & marketing plans.
Sent marketing emails to all prospects.
-
CONVERGYS CORPOR$ATION (CONCENTRIX)
CUSTOMER SERVICE REPRESENTATIVE
ACCOUNTS: AMAZON RETAIL, KINDLE, COMCAST XFINITY
Tasked to receive incoming calls.
Helped customers install & troubleshoot their phone, internet & cable
connections.
Helped customers in their purchase inquiries & tracking of packages.
Tasked to upsell and offer additional services to customers.
EDUCATION
HOLY INFANT COLLEGE
2007 - 2010 | Bachelor of Science in Nursing
HOLY INFANT COLLEGE
2005 - 2007 | Diploma in Two-Year Practical Nursing
ACADEMIC EXCELLENCE AWARD
RELIGIOUS AWARD
CONTACT
ST. JOSEPH.HIGH SCHOOL OF DAGAMI INC.
2001 - 2005 | Secondary Education
SPECIAL AWARD
(--www.facebook.com/rubhie29
DAGAMI NORTH CENTRAL SCHOOL
1995 - 2001 | Elementary Education
WITH HONORS
