Ruben Higoy

RUBEN HIGOY Philippines | - |-| www.linkedin.com/in/rdhigoyva PROFESSIONAL EXPERIENCE Virtus BPO Corp.2024 – 2025 Call Center Representative Handled high-volume inbound and outbound calls for various campaigns including telemarketing, appointment setting, scheduling, and lead generation, serving both cold and warm leads. Achieved and frequently exceeded daily, weekly, and monthly performance targets such as conversion rates, call handling time, and customer satisfaction scores. Built strong relationships with prospects and clients through active listening, persuasive communication, and a solutions-oriented approach. Scheduled appointments, qualified leads, and updated CRM databases with accurate client information, ensuring smooth handoffs to sales teams or clients. Assisted in training and mentoring new hires, sharing best practices to improve team performance and client satisfaction. Received recognition for Best in Efficiency of the Year, Rookie of the Month, and multiple awards for perfect attendance, reflecting dedication and work ethic. Utilized tools such as dialers, CRMs (e.g., HubSpot, Salesforce), spreadsheets, and Google Workspace to streamline operations and enhance productivity. Delivered consistent, high-quality output while working in a fast-paced, target-driven environment, maintaining professionalism and empathy with every call. Virtual Assistant2018 – 2023 Freelancer Prospect & Qualify — Use data-scraping tools alongside CRM analytics to identify high-potential leads, then engage them via cold calls and targeted email campaigns. Appointment Setting — Book qualified meetings with decision-makers by crafting compelling outreach messages and following up persistently. Account Management — Maintain and deepen customer relationships through regular check-ins, performance reviews, and by acting as their primary point of contact. CRM Management — Keep the sales pipeline accurate and up-to-date—logging every interaction, forecasting revenue, and creating reports that guide strategic decisions. Digital Marketing & Email — Design and execute multi-channel digital campaigns (social ads, newsletters, drip sequences) to amplify brand awareness and drive conversions. Lead Generation — Collaborate with marketing to develop high-impact content offers, webinars, and events that capture and qualify new prospects. AWARDS & ACHIEVEMENTS Best In Quality Assurance Of The Year Virtus BPO Corp. | 2023 Rookie Of The Month Virtus BPO Corp. | 2023 Perfect Attendance Award (Multiple Consecutive Months Virtus BPO Corp. |- Dean’s Lister (1st & 2nd Year College) Mary the Queen College (Pampanga), Inc. |- SKILLS & EXPERTISE Technical Skills: Social Media Management Sales Virtual Assistance Telemarketing Appointment Scheduling Lead Generation Cold Calling Video Editing Microsoft Word, Excel, and PowerPoint CRM software Canva Soft Skills: Strong problem-solving and time management skills Ability to work under pressure and meet deadlines Highly motivated and committed to excellence Organized and detail-oriented Fast learner, eager to develop new skills Strong teamwork and communication skills EDUCATION Don Mariano Marcos Memorial State University Bachelor of Secondary Education Major in English San Fernando City, La Union -) PERSONAL INFORMATION Birthdate: June 30, 1995 Civil Status: Married Nationality: Filipino REFERENCES Available upon request.