Rubelyn Dela Cruz
CSR/ADMIN ASSISTANT
PROFILE
Experienced Customer Service and Administrative Support professional with a strong
background in handling inquiries, scheduling appointments, and providing product and
technical support across various industries including solar energy, HVAC, healthcare, finance,
and e-commerce. Skilled in CRM data entry, document verification, order processing, and
issue resolution via phone, chat, and email. Adept at cross-selling, upselling, and delivering
high-quality service to ensure customer satisfaction and seamless operations
EDUCATION
Bachelor of Science in Information Technology
Iloilo State College of Fisheries-
SKILLS
Scheduling and appointment coordination
CRM software
CRM software proficiency (e.g., Service Titan,
Shopify)
Order processing and tracking
Data entry and record management
File management in CRM and cloud
storage (OneDrive, Google Drive)
Microsoft Office Suite (Excel, Word, Outlook)
Troubleshooting basic
technical/service issues
LANGUAGE
English
WORK EXPERIENCE
Appointment Setter
June 2015- September 2017
Plieth BPO
Proactively engaged potential customers to schedule solar consultations, clearly communicated
benefits, qualified leads, and achieved high conversion rates. Managed schedules, maintained records,
confirmed appointments, and coordinated with sales and technical teams for a smooth process from
contact to installation
Customer Service Representative
September 2017- December 2021
Inspiro Relia inc.
Delivered exceptional customer service by resolving financial account issues, assisting
clients with products and features, and ensuring timely, accurate support across channels.
Maintained compliance with financial regulations and company policies.
Customer Service Representative
December 2021- April 2023
Iqor Phillipines
Handled customer inquiries on services, billing, account management, and technical support, resolving
issues like connectivity problems or outages. Assisted with account changes, payments, upgrades,
downgrades, cancellations, and promoted suitable products or offers. Provided device, network, and
service troubleshooting remotely or by arranging technician visits.
Back Office Support
April 2023- May 2024
HealthyBos Global
Handled verification and processing of diabetes-related medical records, prescriptions, and insurance
details, ensuring all documents were accurate, complete, and compliant with medical and insurance
requirements for smooth patient account management.
Customer Support
April 2024- April 2025
OneBPO
Assisted customers via live chat and inbound calls with hair and skincare purchases, providing
product details, personalized recommendations, order support, and resolving issues such as
returns, refunds, and concerns.
CSR/ADMIN
January 2025- August 2025
Integrity heating and cooling
CSR and Admin Support handling calls, scheduling HVAC appointments, and managing admin tasks
such as Excel reporting, and uploading warranties to the client’s CRM and OneDrive.
