Rubelyn Dela Cruz

I am a highly motivated and detail-oriented professional with several years of experience in customer service, administrative support, and virtual assistance. Over the course of my career, I have had the opportunity to work in both corporate and small business environments, which has given me a well-rounded skill set and the ability to adapt to different industries and client needs.

My background includes more than eight years in the BPO industry, where I developed a strong foundation in customer service. I have handled inbound and outbound calls, live chats, and email support, assisting customers with inquiries, troubleshooting, and account-related concerns. These experiences honed my communication skills and taught me the importance of empathy, patience, and professionalism when dealing with diverse customer concerns.

In addition to my BPO experience, I have also worked as a Customer Service Representative and Administrative Support for a small HVAC business based in North Carolina. In this role, I was responsible for scheduling appointments, managing service requests, and maintaining customer records using Service Titan software. This position required excellent organizational skills, attention to detail, and the ability to prioritize multiple tasks while ensuring that customers received timely updates and support. My transition from part-time to full-time in this role reflects my reliability, strong work ethic, and commitment to delivering results.

Beyond customer service, I bring a variety of administrative and virtual assistant skills to the table. I am proficient in handling calendars, coordinating schedules, managing email inboxes, and supporting day-to-day operations to help business owners stay organized and focused. I am also comfortable using CRM platforms, ticketing systems like Freshdesk and Zendesk, and various productivity tools such as Google Workspace and Microsoft Office.

What sets me apart is my ability to combine technical skills with genuine customer care. I don’t just focus on solving issues—I aim to create positive experiences that build trust and long-term relationships. I thrive in fast-paced environments and enjoy being the reliable support that helps teams operate efficiently.

I am now seeking opportunities where I can leverage my experience to contribute to the success of a growing company. Whether in customer service, administrative support, or as a virtual assistant, my goal is to provide excellent service, streamline operations, and add value to the organization I work with.