ROZZENN REX ACEDILLO
Bacong, Philippines--
SUMMARY
Experienced multi-tasker virtual assistant with a strong track record of supporting
CEOs and businesses in managing a wide range of tasks. Skilled in calendar
management, email correspondence, data entry, research, and coordinating
projects. Adept at streamlining workflows, ensuring efficient operations, and
delivering high-quality administrative support. Proactive, detail-oriented, and
committed to helping executives and businesses achieve their goals.
SKILLS
• Calendar and Schedule Management
• Email Correspondence and
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WORK EXPERIENCE
Management
Data Entry and Database Management
Project Coordination
Research and Reporting
Customer Service and Client
Communication
Social Media Management
• Document Preparation and Filing
• Invoicing and Expense Tracking
• CRM and Office Software Proficiency
• Basic Graphic Design
• Basic Website Design
• Property Management
CEO'S EXECUTIVE ASSISTANT, 08/2023 - 03/2025
Peer Landscaping
Handled inbound calls and email management, scheduled and dispatched jobs
using Housecall Pro, and sent invoices to clients. Led team meetings, resolved
disputes, and maintained clear customer communication. Oversaw team
performance, managed leads through GoHighLevel, and ensured smooth daily
operations to support business growth and client satisfaction.
PROJECT MANAGER, 06/2021 - 07/2022
OMI
I was responsible for managing invention projects from initial concept to licensing
outreach. Oversaw the creation of key deliverables including 3D renderings, logos,
sales sheets, articles, and websites. Acted as the main point of contact for clients,
providing progress updates and ensuring project alignment with their vision.
Collaborated with creative teams and reported directly to the company owner to
ensure timely and high-quality outcomes.
ADMIN ASSISTANT, 06/2020 - 06/2021
Real Capital Offers
I supported the daily operations of a real estate investment team by managing
social media content design and scheduling, tracking real estate agents' call and
handling times to monitor performance, and assisting with transaction coordination
by completing and organizing paperwork during home sales. I also played a key role
in lead generation through online research and outreach, ensuring a steady flow of
qualified prospects. My role combined administrative efficiency, marketing support,
and process coordination to help streamline business operations and improve team
productivity.
LEAD MANAGER, 06/2019 - 06/2020
Ankle and Foot Care Inc.
I provided vital administrative support to a licensed podiatrist, contributing to the
smooth operation of the clinic, and the delivery of quality patient care. My key
responsibilities included reaching out to various hospice facilities to identify potential
patients needing podiatric treatment, handling a high volume of inbound calls, and
managing incoming faxes. I was responsible for scheduling patient appointments,
coordinating with hospice facilities, and caregivers to ensure timely visits. I also
maintained and updated patient records accurately within the Electronic Medical
Records (EMR) system, ensuring compliance with healthcare documentation
standards, and privacy regulations. This role required strong communication,
organization, and multitasking skills to manage a fast-paced healthcare environment
effectively.
LEAD MANAGER AND PROPERTY MANAGER, 06/2019 - 12/2019
STR Super Cleaners, AirBnb and VRBO
Manages day-to-day operations of short-term rental properties on Airbnb and Vrbo.
Responsibilities include guest communication, calendar and booking management,
coordinating cleanings and maintenance, ensuring high guest satisfaction, and
optimizing occupancy and revenue. Also responsible for generating leads and
referrals of the cleaning company, helping to expand its client base through
networking and marketing efforts tied to property management activities.
CEO'S EXECUTIVE ASSISTANT, 06/2017 - 06/2019
SuperBuys
I managed shipment bookings and receipts through Loadsmart and Uber Freight,
handled customer onboarding and invoicing via QuickBooks while resolving
payment discrepancies, and prepared weekly auction reports. I oversaw email
management, monitored CCTV for two stores, tracked sales and inventory of bin
stores and received truckloads, and managed social media presence including
creating Facebook ads.
OPERATIONS TEAM LEADER, 01/2017 - 06/2017
Teletech
I successfully managed a team of 25 customer service representatives, ensuring
consistent achievement of key performance indicators and quality standards. Within
three months of promotion, I was awarded Top Team Lead for my leadership and
results. I handled escalated calls typically managed by supervisors, conducted
quality assurance reviews with actionable feedback, managed attendance and
leave approvals for payroll accuracy, and fostered a high-performance team
environment focused on customer satisfaction and continuous improvement.
CUSTOMER SERVICE REPRESENTATIVE, 07/2016 - 01/2017
Teletech
As a multi-awarded Customer Service Representative, recognized for excellence in
Top CSR, Top QA, Top AHT, Top Sales, and Top Reliability, I expertly managed high
volumes of inbound and outbound calls addressing diverse customer needs across
sales, cancellations, retention, billing, and technical support. My role involved
delivering exceptional service through effective problem-solving, clear
communication, and a strong customer-first approach, consistently achieving key
performance metrics while maintaining high customer satisfaction and loyalty.
EDUCATION
BACKGROUND
Maxino College
BSBA: Human Resource Managment
GPA: Cum Laude
ACHIEVEMENTS
• Top Customer Service Representative - Teletech
• Top QA - Teletech
• Top AHT - Teletech
• Top Reliability - Teletech
• Top Sales - Teletech
• Top Team Lead - Teletech
