Rozer Harry

Rozer Harry --New Delhi India 110021 Profile I am a professional customer support and sales associate with experience in social media management and content writing as well. I have a total work experience of 9 years most of which is in customer service. I am a quick learner and open to new challenges. Experience Dappertime/Swole O’clock /S-Force watches Customer service rep/manager — 2015 - present I began working for this brand when it was just Dappertime, then we launched Swole O'clock and I was required to handle customer service on both Dappertime and Swole O'clock simultaenously. Then we launched Forgewear, and I was required to handle customer service for that brand as well. Recently, Swole O'clock was rebranded to SForce, a transition I was an integral part of. I've been working for this company since May 2015. Apart from provding customer support via emails, chat and phones, I also managed their social media, which included replying to comments and messages on Facebook, Instagram and Twitter. I was also responsible for checking flagged orders, getting them approved with our fraud prevention services Signifyd and Apruvd,and training new representatives as the team grew. John Keells BPO Pvt Ltd. Sales rep for inbound & outbound calls - 2012 - 2015 I worked John Keells from April of 2012 to May of 2015 before switching to work from home. I started with inbound sales and then switched to core outbound sales later to challenge myself. The company was a Canadian telecommunications provider called Telus and I worked with Telus Mobility department with my time with them. Serco international Pvt Ltd Customer service and data entry rep — 2010 - 2012 I worked with this company from July 2010 - March 2012 which was mainly customer handling and helping them place orders for their equipments. It was an American company called Harbour Freight Tools and we sold all kinds of equipments where my role was to help customers place their orders through the phone. Education St. Columba’s school B.A from Delhi University Skills I have tons of experience working on the following tools: Zendesk, Shopify, Zendesk Chat, Apruved, Signigyd, PayPal, Ebay and more