Rozel Bianca Felicisimo

ROZEL BIANCA FELICISIMO CUSTOMER SERVICE REPRESENTATIVE, MEDICAL VA, & VIDEO EDITOR CAREER OBJECTIVE I am a Healthcare BPO Representative with experience in providing customer support and assisting clients with their healthcare-related concerns. I also work as a Virtual Assistant, helping with administrative tasks such as email management, scheduling, and data entry. In addition, I have basic video editing skills that allow me to create and edit simple video content. I am organized, reliable, and committed to delivering efficient support to help clients manage their work more effectively. SKILLS EXPERIENCE Appointment Setter OFFICE ADMIN / STAFF (PART TIME) Short video advertisement Franville Printshop Email and Calendar Management Social Media Management Customer Service Representative (Inbound/Outbound calls) Data Entry Jan 2019 - Jan 2020 Assisted customers with printing, scanning, and photocopying services. Managed print orders and ensured timely completion of documents. Handled administrative tasks including order tracking, record keeping, and customer inquiries. Operated printing equipment and maintained quality control of outputs. Editing Photo; tarpaulin layout for any celebration CUSTOMER SALES REPRESENTATIVE - VA June - Dec 2022 Divertex SOFTWARE TOOLS Microsoft Office Calendly Notion/Asana Slacks Zoom Followed call scripts and company procedures to ensure quality service. Recorded call details, customer feedback, and updates in the system accurately. Followed company scripts and guidelines to ensure consistent communication. Delivering excellence through phone calls Adobe Premiere Pro Capcut & Canva CUSTOMER CARE ADVOCATE (HEALTHCARE) Sept 2023 - Aug 2025 Optum Global Solutions Inc. EDUCATION Humanities and Social Sciences Nasugbu East Sernior HIgh School within NECS -) Bachelor of Science in Psychology Westmead International School -) Batangas State University TNEU ARASOF -) Healthcare Insurance Advocate Update the member’s information on file Prior Authorization, Provider referrals, Pharmacy, Scheduling doctor’s appointment, Quoting benefits, Billing and payment Inquiry, Medical, and Prescription claims. Delivering a quality customer service Cross-skilled employee; Medicare Advantage, C&S DSNP, and IFP line of business.