Rozel Bianca Felicisimo

My name is Rozel Bianca Felicisimo from the Philippines, a motivated and detail-oriented professional with experience as a Customer Service Representative and Virtual Assistant, specializing in healthcare accounts and administrative support. I am currently a college undergraduate pursuing a Bachelor of Science in Psychology, which has strengthened my understanding of human behavior, communication, and client-centered service—skills that I consistently apply in my professional roles.

I have hands-on experience working within the U.S. healthcare system, where I developed a strong foundation in handling patient inquiries, insurance verification, appointment coordination, and claims-related concerns. Through this experience, I became knowledgeable about healthcare processes, compliance standards, and the importance of maintaining confidentiality and accuracy when dealing with sensitive information. My exposure to different healthcare workflows has allowed me to adapt quickly and provide efficient, high-quality service.

In addition, I have been cross-skilled across multiple lines of business within healthcare, including customer support, administrative functions, and sales. I also gained experience in healthcare insurance sales, where I enhanced my ability to communicate value, build rapport with clients, and meet performance targets. This diverse background has equipped me with strong problem-solving skills, adaptability, and the ability to manage multiple responsibilities in fast-paced environments.

As a Virtual Assistant, I have handled tasks such as email and calendar management, data entry, documentation, and customer correspondence. I am highly organized, tech-savvy, and capable of working independently while ensuring that all tasks are completed accurately and on time.

I am driven by a strong work ethic and a commitment to continuous learning and growth. I take pride in being reliable, proactive, and attentive to detail. With my combined experience in healthcare, customer service, and administrative support, I am confident in my ability to contribute effectively to any team and deliver excellent service to clients.

Please reach out to me if you are looking for an employee who can help to your growing business.