Rozandra Chukwuma

Rozandra Chukwuma Remote | Email: [Available upon request] | LinkedIn: [Available upon request] Professional Summary Remote Customer Support & Cold Calling Specialist with 3+ years of experience assisting international clients through phone, chat, and email. Skilled in CRM and helpdesk software (Zendesk, Salesforce, Freshdesk), resolving 50–60+ inquiries daily while maintaining high customer satisfaction. Experienced in conflict resolution, upselling, and delivering solutions that improve client experience. Recognized for clear communication, empathy, and consistently meeting KPIs in fast-paced remote teams. Core Skills • Customer Service & Client Support (Remote & International) • Cold Calling & Outbound Sales • Lead Generation & Appointment Setting • CRM & Helpdesk Tools (Zendesk, Salesforce, Freshdesk) • Email, Chat & Phone Support • Conflict Resolution & Active Listening • Upselling & Cross-Selling • Data Entry, Documentation & Reporting • Multitasking & Time Management • Team Collaboration (Slack, Zoom, MS Teams) • Client Relationship Management & Retention Professional Experience Customer Service Associate Spacefam Limited Company | Remote | March 2024 – Present • Delivered real-time customer support via chat and email, resolving 50+ inquiries daily. • Processed orders, returns, and refunds with 98% accuracy. • Troubleshot product concerns and escalated issues when needed. • Conducted follow-ups that improved repeat customer satisfaction by 20%. Customer Care Representative Haiz Maiz Company | Remote | July 2022 – March 2024 • Handled 60+ daily inquiries via phone, chat, and email. • Maintained a 95%+ customer satisfaction rating. • Utilized CRM systems to manage, track, and escalate tickets. • Troubleshot technical issues and guided customers through resolutions. • Collaborated with teams to reduce average response time by 15%. Education Bachelor of Science in Entrepreneurship Nnamdi Azikiwe University, Nigeria | 2021 Certifications Customer Service Certification – Edge Line Careers Tools & Technology • Zendesk | Salesforce | Freshdesk • Microsoft Office Suite (Word, Excel, Outlook) • Google Workspace (Docs, Sheets, Gmail) • Slack | Zoom | Microsoft Teams Languages English (Fluent)