Rozandra Chukwuma

Hi, I’m a cutomer support specialist with a passion for helping businesses create memorable customer experiences. I studied entrepreneurship at Nnamdi azikwe university , which gave me a strong foundation in communication, problem solving, and relationship management. Since then, I’ve worked with Spacefam Limited and Haiz and Maiz, where I supported customers, handled inquiries, and made sure client needs were met with patience and care.

In my customer service journey, I’ve learned that people don’t just want answers they want to feel heard, understood, and valued. That’s exactly how I approach every interaction. Whether it’s troubleshooting an issue, answering questions, or guiding a customer step by step, I focus on making the experience as smooth and positive as possible.

I’m skilled in tools like Zendesk, Freshdesk, Intercom, and HubSpot, which allow me to manage multiple tickets efficiently without losing the personal touch. I’ve also handled virtual assistance tasks such as scheduling, email management, and database updates so I’m comfortable wearing different hats when needed.

Here’s what I bring to every role:

• Clear and friendly communication
• Active listening and empathy
• Calmness under pressure
• Problem-solving with a positive attitude
• Ability to adapt quickly in remote settings

What makes me different is my customer-first mindset. I believe every conversation is an opportunity to strengthen trust between a customer and a business. That perspective comes from both my professional experience and my entrepreneurial background I understand how great support can turn one-time buyers into loyal clients.

Working remotely has also sharpened my ability to stay organized, self-motivated, and proactive. I’m just as comfortable working independently as I am collaborating with a team, and I know how important clear communication is when working across time zones.

If you’re looking for someone who can represent your brand with professionalism, provide reliable customer support, and build genuine connections with your clients, I’d be happy to be part of your team.