Rozana Da Silva Neves

Rozana da Silva Neves Phone: - Brazilian, 36 years old, single Email:- Professional Summary Trilingual professional (Portuguese, Spanish, and English) with extensive experience in executive assistance, administrative support, schedule management, travel organization, and process monitoring. Strong track record in handling confidential information, serving internal and external clients, and managing demands in dynamic corporate environments. Proven ability to work under pressure, maintain high levels of organization, and deliver results with excellence. Experienced in multinational teams and interfacing with various areas, including engineering, security, operations, and customer service, reinforcing adaptability and communication skills in diverse contexts. Education Higher Education Bachelor’s Degree Translation and Interpretation, Universidade Nove de Julho (December 2015) - Completed Postgraduate - MBA Executive Assistance, Uninter (March 2020) - Completed Postgraduate - Specialization Spanish Language, Uniesp (July 2021) - Completed Postgraduate - Specialization Information Security (July 2025) - In Progress Languages English - Advanced Spanish - Advanced Professional Experience SIS Private Security Services EIRELI Risk & Intelligence Agent - November 2020 to January 2022 ▪ Security monitoring and patrolling, ensuring the integrity of individuals and assets. ▪ Access control, credential verification, and CCTV system monitoring. ▪ Emergency response, report preparation, and administrative team support. Hospital Sírio-Libanês Senior Administrative Assistant - February 2016 to May 2020 ▪ Patient assistance (Portuguese, English, and Spanish). ▪ Medical schedule management, event organization, and administrative support. ▪ Patient flow control, emergency activation, and document management. Avianca Reservations Agent - March 2014 to July 2015 ▪ Customer service in three languages (in-person and by phone). ▪ Issuance and reissuance of airline tickets, refund processing, and administrative support. ▪ Incident reporting and travel inquiries resolution. ADT Security Services Brazil Monitoring Operator - December 2011 to June 2013 ▪ Security systems monitoring and emergency call handling. ▪ Technical support via phone and email, incident reporting, and financial document issuance. ▪ Coordination with various internal departments for operational issue resolution. CONTAX Marketing Agent - February 2008 to May 2010 ▪ Sales and customer support for financial products and services. ▪ Proposal processing, cancellations, and invoice details clarification. Additional Information Advanced proficiency in Microsoft Office Suite; experience with PCA, Microsiga, Amadeus, CRM Dynamics, Tasy, Carestream, Touch, C-CURE, and Genetec systems.