Roy Brian R. Conaco

Roy Brian R. Conaco Contact No.: - Email address:-Skype ID: live:roybrianconaco OBJECTIVES Continue to gain additional hands-on training in order to complement my Education. EDUCATION 9/2000-6/2002  Contra Costa College San Pablo, California, USA Major: Associate Degree in Accounting SUMMARY OF QUALIFICATIONS  Ability to manage tasks in a professional manner within a short time frame.  Provide exceptional skill in servicing the customer.  Learn new duties quickly and adjust to changes within the position assigned. EXPERINCE 04/2019- 9/2019 Homebased Ecommerce Support Representative       Create orders. Process refund and apply appropriate discounts. Respond to emails and inquiry. Provide product details. Register refund and discounts to Google Drive. Experienced in using Zendesk and Shopify. 12/2018- 10/2019 Homebased Content Moderator       Flagged down restricted words. Monitor comments. Apply pre-determined guidelines to commentators. Escalate and respond to comments. Read articles that are connected with the comments and trends today. Further manage the comments or words. 3/2018-11/2018 SYKES Cebu City Google Home Technical Support   Answer calls and respond to emails. Handle customer inquiries both telephonically and by email.     Manage and resolve customer complaints. Troubleshoot customers Google products. Identify and escalate priority issues. Install application and other technical matters. 11/2017-3/2018 Teletech, Dumaguete City Customer Service Representative         Answer calls and respond to emails. Give proper benefits and information of patients. Handle customer inquiries both telephonically and by email. Research required information using available resources. Manage and resolve caller complaints. Process billings, claims and benefits. Identify and escalate priority issues. Route calls to appropriate resource. 08/2016-08/2017 Visaya Knowledge Process Outsourcing Corp, Tanjay City Customer Service Representative  Retrieval of medical records from hospitals and clinics.  Verification of membership of patients to the facility.  Send emails and fax and request technician for further retrieval of records.  Identify and escalate priority issues.  Route calls to appropriate resource.  Research required information using available resources. 3/2014-5/2016 Applied Balance Media Inc. Customer Service Representative-Sales Department  Process orders, forms and applications.  Answer calls and respond to emails.  Handle customer inquiries both telephonically and by email.  Research required information using available resources.  Manage and resolve customer complaints.  Provide customers with product and service information.  Enter new customer information into system.  Update existing customer information.  Identify and escalate priority issues.  Route calls to appropriate resource. 5/2010-5/2013 Qualfon, Dumaguete City Customer Service Representative (Supervisor’s Group)-Telecommunication  Handle Supervisor’s call.  Build customer satisfaction.  Answer phones and respond to customer requests.       Do technical support Research billing issues. Transfer customer calls to appropriate staff. Provide customers with product and service information. Recognize, document and alert the supervisor of trends in customer calls. Identify and utilized products available and product guidelines to meet customers’ needs and expectation CHARACTER REFERENCES  Jill Y. Obordo Supervisor, Qualfon Dumaguete City-  Stephanie Flores Teves Supervisor,VA Dumaguete City-/-  Kimberly Viviane Andrew Trainer, ABM Inc. Dumaguete City-