Roy Baya Jr

Roy C. Baya Jr. #46 Aledecoa Drive Dumaguete City Email Add:-Skype ID:-Cellphone #:- General Background I am an undergraduate of BS Psychology where I was only able to complete 2 years due to financial constraints. Although the setback made a huge impact with my life, it also gave me the drive to never stop earning. I have worked graveyard in all my BPO experience and it was never a problem to me. PERSONAL DATA: Date of Birth: August 23, 1987 Place of Birth: Dumaguete City Negros Oriental Height: 5’6” Nationality: Filipino Civil Status: Single Religion: Roman Catholic EDUCATIONAL BACKGROUND: 1996 - 2000 North City Elememntary School 2000 – 2004 Tanjay City Negros Oriental 2004 - 2006 Foundation University Bachelor of Science in Information Technology 2011 – 2012 Arellano University AB – Psychology Work Experiences: Data Entry/VA – May. 2, 2017 – Jan. 16, 2018 I was doing data mining, product listing, video transcribing and creating training materials. I was employed by a friend where he was employed directly from a client. I was working 4-5 hours a day, 6 days a week. Spi Dumeguete – Aug. 31, 2016 – Nov. 27, 2017 Language Trainer from Sep. 3, 2016 to Feb 7, 2017. I was training ramp agents for 1800F handling 2-3 classes a week. Bid Research Specialist from Feb. 8, 2017 to Nov. 27, 2017. I was gathering data for a news room. I would scrape the web or cold call sources which are government officials, Engineers and Architects then input it in CRM. Convergys Pasay - July 1, 2014 – March 6, 2015 CSR for Microsoft. I was taking inbound where I handled accounts and billing concerns. Startek Makati – Jan. 8, 2013 – June 25, 2014 CSR/TSR for Comcast. My job was to take inbound and outbound calls. I would either handle billing complaints or troubleshoot customer telephones. Qualfon Dumagete – Nov. 23, 2011 – Dec. 15, 2013 CSR for Straight Talk. Pure customer service which included basic troubleshooting, phone activation, adding minutes and billing disputes.