Roxanne Roperez

CAREER HISTORY CUSTOMER SERVICE REPRESENTATIVE In-bound Calls, Chat and Email Support August 2016 to May 2020 • Assist customer with their Prepaid and Postpaid account for a Telecommunications Company in United States • Real time support of Drivers, Customers and Merchant for a food delivery Company in United States. ROXANNE ROPEREZ General Virtual Assistant Customer Support Data Encoder QUALITY ASSURANCE LEADER AND TRAINER Brother Industries Philippines August 2013 to September 2015 • Handled manpower for QA outgoing team assigned to take samples and testing before shipping out the finished products. • Supervised the team's projects and gave suggestions on all project phases • Encoding of test results and sending reports to all concerned department. • Setting of training schedule of each department team member and conduct training for ISO, QMS and Safety and Health Awareness of newly hired members EXECUTIVE BIO I am a Customer Service Representative and have been in the industry since 2016. I have worked with several BPO companies here in the Philippines and used various CRM tools. I recently enrolled in an Online Academy to be a Certified Virtual Assistant on top of learning and developing my skills. I ‘am dependable when it comes to tools utilization and being resourceful. Because I want to make sure that I can deliver the task assigned to me with in the given period of time. ACADEMIC BACKGROUND • Lutucan National Highschool- Lejit Online Virtual Assistance Academy 2020 General Virtual Assistance Course CONTACT DETAILS Mabalacat Pampanga -- AREAS OF EXPERTISE GENERAL VIRTUAL ASSISTANCE Chat and Email Support • • • • • Email Marketing Email Management Wordpress Management Social Media Management Canva Photo Editing and Designs DATA ENTRY Data Encoding Listing •Knowledgeable in Microsoft Office • Online Internet Research • Product research and listing CUSTOMER SERVICE REPRESENTATIVE Chat and Email Support • • • • • • Real time assistance Billing, Payment and Refunds Troubleshooting (Device how to's) Order Confirmation and Exchange Online Account management Knowledgeable in various CRM tools