Roxanne Leach
Montego Bay, Jamaica •- •-• Linkedin
PROFESSIONAL SUMMARY
Customer Support Specialist with a strong background in sales, operations, and real estate coordination and
marketing. Skilled in managing customer inquiries, documentation, and CRM systems to ensure timely,
accurate processing. Experienced in social media management, client communication, and remote work.
Adept at problem-solving and thriving in fast-paced environments, ensuring smooth transactions and
stakeholder satisfaction.
Skills
• Salesforce and CRM Tools: Proficient in using
Salesforce and other CRM platforms to manage
client relationships, track interactions, and
optimize customer engagement. I leverage these
tools to streamline workflows, ensuring efficient
communication and timely follow-ups.
• Business Development: Skilled in identifying
growth opportunities, building relationships, and
driving strategies that contribute to business
success. I focus on understanding client needs and
aligning them with solutions that generate longterm value.
• Problem Solving: An adept problem solver with a
knack for tackling complex challenges. I approach
issues methodically, breaking them down into
manageable steps and finding practical solutions
that meet both client and business needs.
• Digital Literacy: Confident with a range of digital
tools and platforms, including Microsoft Office,
Google Workspace, and various social media
channels. I stay updated on technology trends to
ensure I use the best tools for efficient and effective
results.
• Time Management: Well-organized and able to
juggle multiple tasks while prioritizing to meet
deadlines. I thrive in fast-paced environments,
ensuring productivity without sacrificing quality.
• Administrative Support: Experienced in
providing comprehensive administrative support,
from managing schedules to organizing documents
and handling communications. I ensure day-to-day
operations run smoothly and efficiently.
• Attention to Detail: Meticulous and detailoriented, with a strong focus on accuracy. Whether
it’s reviewing documents, managing data, or
ensuring compliance, I maintain high standards to
avoid errors and inconsistencies.
• Data Entry & Management: Proficient in data
entry and management, ensuring information is
accurately recorded and organized. I have
experience handling large volumes of data while
maintaining confidentiality and integrity.
• Data Analysis: Able to interpret data to identify
trends, insights, and actionable information. I use
this skill to inform decision-making processes and
recommend improvements that support business
objectives
KEY ACHIEVEMENTS
Business Development: Successfully launched and expanded a natural skincare business, developing and
executing strategies that significantly improved operational efficiency, expanded the customer base, and
increased revenue through innovative marketing and product development.
Operational Excellence: Enhanced customer relationship management and operational processes as part of
the Sales Resolution Group, utilizing CRM tools to streamline logistics and support, resulting in improved
customer satisfaction and operational efficiency.
WORK HISTORY
Windermere Northwest Living
Remote
Virtual Assistant Marketing Coordinator
July 2024 – September 2024
• Managed Facebook and Instagram accounts, created content calendars, and designed graphics using Canva.
• Managed 60+ agents' Google My Business Profiles and local MLS listings
• Wrote engaging captions and digital marketing materials.
• Maintained CRM database, updated agent profiles, and supported marketing campaigns.
• Worked with marketing teams and agents to develop and execute marketing materials.
• Leveraged management tools like Asana to keep organized.
ORGANIQUE ESSENTIALS CO LTD
Montego Bay, JA
Managing Director
November 2020 – Present
• Developed and executed strategies to enhance operational efficiency and customer satisfaction.
• Managed all aspects of daily business operations remotely, including customer service, inventory
management, and vendor communications.
• Utilized a range of software tools for data management, customer relationship management, and
financial reporting.
UPS
Remote/Hybrid
Sales Resolution Specialist • Customer Support Specialist
October 2021 to February 2023
• Managed relationships with key accounts, ensuring high standards of service and effective
communication.
• Performed data entry and maintained accurate customer records, enhancing the efficiency of sales
processes.
• Provided first-line support remotely, handling complex customer queries and facilitating
communication between departments.
• Supported Field Territory Managers and Sales Teams with critical customer-related issues and
documentation.
ONTELLUS
Montego Bay, Jamaica
Records Retrieval Specialist
April 2019 – September 2019
• Performed detailed data entry and managed sensitive information securely, showcasing strong
attention to detail and confidentiality.
• Coordinated and communicated effectively with various stakeholders to ensure timely completion of
tasks.
AMAZON
Montego Bay, Jamaica
Subject Matter Expert • Customer Support Specialist
April 2017 – February 2019
• Offered guidance and support for complex customer inquiries and technical issues, significantly
improving service quality.
• Conducted regular training sessions to enhance team knowledge and performance, ensuring high
customer service standards were maintained.
• Provided prompt and courteous assistance to customers via phone and chat, handling orders,
shipments, returns, and account management inquiries.
• Troubleshoot technical issues with Amazon’s website, mobile app, and digital services, ensuring a
seamless customer experience.
• Processed refunds, replacements, and compensation requests following Amazon’s policies and
guidelines, aiming for maximum customer satisfaction and retention.
• Collaborated with cross-functional teams including logistics, finance, and product management to
address complex customer issues and improve service quality.
EDUCATION
The University of the West Indies, Mona,
Biotechnology — 09/2011 - 05/2014
Montego Bay Community College
Certificate in Natural Sciences — 09/2009 - 07/2010
CERTIFICATION
• Customer Service and Sales
• Sales and Business Development
• Introduction to Property Management
