Roxanne Kintanar

I am a dedicated and detail-oriented professional with a strong passion for helping others and solving problems. With a background in customer service and experience using a variety of support platforms, I’ve developed the ability to respond to customer needs with empathy, patience, and efficiency.

Over the years, I’ve worked in fast-paced environments where timely communication, active listening, and a calm, solutions-focused mindset were essential. Whether handling technical issues, service inquiries, or upset customers, I’ve learned to stay composed under pressure and turn challenges into opportunities to create positive customer experiences.

I have hands-on experience with customer support and project management tools like Zendesk, ClickUp, Asana, Monday.com, and Slack. I’m also open and eager to learn any new systems your team uses. My tech-savviness helps me adapt quickly and support customers confidently across channels—whether that’s via email, live chat, phone, or ticketing systems.

Beyond the tools and systems, I take pride in being approachable, reliable, and thoughtful in my communication. I understand that every customer interaction is an opportunity to build trust in a brand. I always aim to leave customers feeling heard, understood, and satisfied with the support they receive.

I’m a team player who believes in the value of clear communication and continuous improvement. I welcome feedback, and I’m always looking for ways to improve both the customer experience and my own performance. I also understand the importance of balancing professionalism with a friendly tone to create a positive and engaging customer journey.

In my free time, I enjoy learning new skills, exploring technology trends, and finding ways to simplify tasks through better systems and organization. These personal interests often translate into better efficiency and adaptability in my professional role.