Roxanne Pagalan Diaz
Address: Blk.6Lot7 Maia Alta Subdivision, Brgy. Dalig, Antipolo City, 1870
Mobile #:-
Email Address:-Skype Id: xanxandiaz
OBJECTIVES:
•
To be able to work full time in a position benefiting my qualifications and apply to the
fullest of my ability to help attain the company’s goals.
•
To further develop my knowledge and skills to be able to grow professionally, socially
and personally.
PERSONAL QUALITIES AND SKILLS:
•
Computer Skills, Can do multitasking
•
Zendesk
•
Zopim
•
Social Media Handling ( Sprout Social )
•
Shipstation
•
Microsoft Excel
•
Microsoft Word
•
Call Handling ( inbound and outbound )
•
Email and Chat Handling
•
Customer Service
•
Willing to assume responsibility, Self-motivated, Well-organized
•
Good English (written/oral)
•
Admin Knowledge and Skills
•
Knowledgeable in Google Sheets
•
Knowledgeable in Gmail
PREVIOUS EMPLOYMENT EXPERIENCES:
Sidekicks – TrackR Inc. (Home based): Email / Chat Support / Escalation
January 25, 2017 – January 31, 2018
American Insurance Benefits (Home based): Telemarketer / Outbound Support / Appointment
Setter
July 2016 – November 2017 (part time)
Kaimia Consulting S.L (Home based via Upwork): Virtual Assistant required for Research
Work and Data Entry (Upwork)
August 20, 2016– Nov. 9, 2016
THE ICONIC (Zalora Inc. Taguig, Manila): Email and Chat Support Representative (In House)
August 17, 2015 – February 17, 2016
Tel No. - loc 2030
Teleperformance Inc. (Edsa, Manila): Customer Care Representative (Virgin Mobile)
March 8, 2011 to May 1, 2013
Tel. No. -
EDUCATIONAL BACKGROUND:
Tertiary
Southwestern University (Cebu City) : Dental Medicine (June 2008 – April 2009)
Cebu Doctor’s University (Cebu City) : Predentistry (June 2000- April 2002)
Secondary
La Salle Academy (Iligan City)
: (June 1996 – April 2000)
PERSONAL INFORMATION:
Nickname
: Xan-Xan
Age
: 35 years old
Date of Birth
: October 9, 1982
Place of Birth
: Iligan City, Lanao del Norte
Civil Status
: Single
Nationality
: Filipino
CHARACTER REFERENCES:
Atty. Alan M. Macaraya
Retired Regional Director
Department of Labor and Employment
Mobile No-
Jovy Serdan
Team Manager
Sidekicks
Mobile No-
Joseph Anthony Barroma
Supervisor
Teleperformance Inc., Edsa , Manila
Mobile No-
Joey Mendoza
Supervisor
Teleperformance Inc., Edsa , Manila
Mobile No-
I hereby certify that the above mentioned information is true and correct according to the best
of my knowledge.
Roxanne P. Diaz
Applicant
