287 Brgy.Masagana Pandi,Bulacan 3014
EMAIL:-Skype ID: rhoxy03
Phone: -
OBJECTIVE
An entry to a position that would best suit my qualifications and in the process would utilize my knowledge and would result for the company’s gain and advancement on my part.
WORK EXPERIENCE
Engage to Sell - Dec 2012 – present
Chat Support Specialist
Assisting customer in searching vehicles on the website.
Answer queries regarding specifics of the vehicle with the support information found on the website
Assisting customer in setting up a service appointment.
Inform customer of sales, discounts, promotions, and new items
Interactive Technology Solutions Inc - July 2011-July 2012
Customer Service Representative
Answer all queries regarding Suncellular prepaid and postpaid products and services
Answer all billing related concerns such as outstanding bill, running bill, min amount to settle ,on top of the bill and pro rated charges
Process activation and deactivation of service orders
Handling customer complaints and resolving any issues to the best of my abilities
Clearwire- January 2010-Aug 2010
Technical Support Representative
Assist customers in setting up the devices like home modem,USB modem,hotspot,routers and Voip.
Assisted in troubleshooting user problems relating to Operating System issues (WinXP, Vista, Win7,Mac), Network Connectivity, TCP/IP configuration,browser and computer issues.
Performed upgrades, installation of software and drivers and essential desktop troubleshooting
Resolving RF(radio frequency)issue, connectivity, speed issue by doing troubleshooting steps with customers like command prompt,netsh command,and resetting internet protocols
Assist in setting up email clients for pc and mobile mail.
Resolving VLAN issues
Aegis People Support- September 2008-June 2009
Customer Service Representative
Register and renew domains of customers/consumers
Answer and assist questions on technical issues regarding websites or domains
Trouble shooting
Upgrade customers with discounts, sales, and other product promotions necessary with the website contracted with the center.
Advanced Contact Solutions- September 2007-March 2008
dba Spirit Airlines, Vonage
Customer Service Representative
Inform and assist customers about the products while constantly providing the highest quality of customer assistance.
Inform customers of sales, discounts, promotions, and new items
Payment transactions via phone
Booking airline reservations, assisting clients in reservation confirmations, flight re-booking, baggage information/notifications, informing customers with itinerary, promoting any upgrades or discounts.
Handling customer complaints or inquiries and resolving any issues to the best of my abilities
ELJ Memorial HospitalCabanatuan City, PIDecember 2006-June 2007
Volunteer Caregiver
Provide care and support to patients (OB ward, surgical ward), special needs, infants and toddlers, and elderly.
Maintain a healthy and safe environment for each patient
Take vital signs, IV push, record INO’s, linen changes, assist patients in toilet and bathroom ADLs, feeding, identifying patients and ensuring that medications, medical charts match.
Record and dictate medical information to RN in charge and/or attending MD
Wound care
Prepare and assist in minor surgical procedures. I.e., wound care, suture removal, handling and preparing biopsy procedures, assuring that specimen is correctly processed.
Educate patients on safety, mobility, nutrition, medication intake upon discharge based on MD orders.
EDUCATION
St. John Regis Healthcare Institute, IncApril 2006-October 2006
2nd Floor Villanueva Bldg, Maharlika Highway
Talavera, Nueva Ecija Philippines
Tel: -
Major: Caregiver
Graduated: Salutatorian
AMA Computer Learning CenterJune 2000-August 2001
Cabanatuan, Nueva Ecija Philippines
Major: Computer System & Design Programming
PNRC Training CenterOctober 4-October 2006
Cabanatuan, Nueva Ecija Philippines
Training; CPR/First Aid Training and BLS
REFERENCES
1. Sarah dela CruzSupervisor-Itech-. Leo Gatdula Supervisor-ETS -. Maricel Prado Church Pastor-
