Roxan Kris Gerao

ROXAN KRIS GERAO 695 BMBA 1st Avenue, Grace Park, Caloocan City- PROFILE INFORMATION Age: Birth date / Birthplace: Height / Weight: Religion: Citizenship: 34 June 25, 1990 / Manila 5’3’’ / 70 kg Iglesia Ni Cristo Filipino SUMMARY AND QUALIFICATION ⮚ ⮚ ⮚ ⮚ ⮚ Hardworking, Detail-Oriented, and able to multitask. Efficient, Fast Learner and amenable to flexible schedule. Able to work independently within a team. Reliable, Persistent and Competitive. MS Office Proficient and has basic Computer Troubleshooting skills. EXPRERINCE / EMPLOYMENT HISTORY Employer/Supervisor/Duration of Stay BARK PHILIPPINES INC. Position: Ambassador/Chat-Email Support Escalations and Peer Assistance Team 11/F Regus One – Equicom Tower Mindanao Ave, Cebu City Responsibilities: Providing chat and email support for customers with dog toy and food subscriptions. Part of Escalations team. Ms. Christina Crace Supervisor 2022 – Present COVERDESK PHILIPPINES LLC Position: Virtual Assistant / Insurance Agency 853 EDSA Cor. Panay Ave. South Triangle, Quezon City Mr. Charles Signacion Supervisor June 2020 – January 2024 Responsibilities: Virtual Assistant role for a Florida-based insurance agency. Handling direct customer calls, managing CRM’s and quoting. CONCENTRIX -CONVERGYS INC. Account: PAYPAL (North America/UK Region) Position: Account Associate GF Vertex One Bldg. Felix Huertas Rd, Sta Cruz Manila 1008 Tel:- Ms. Eres Jane Capuli Team Leader (Sept. 2018-June 2020) Responsibilities: Handling inbound calls for Paypal customers. US and UK Region VXI GLOBAL HOLDINGS B.V. (PHILIPPINES) AT&T - DIRECTV Billing / Western Union Financial Position: CSR / Escalations and Email Team 11/F Panorama Techno center, EDSA, Muñoz, Quezon City Position: Billing Support Specialist / Account Associate Ms. Angely De Jesus Operations Manager (Oct. 2013 – Sept- Responsibilities: Handling inbound calls for Western Union customer. Part of the Email and Escalations Team. PRIVATE KOREAN ENGLISH TUTOR Dampol St. Damar Village, Quezon City Position: Freelance English Tutor Responsibilities: Teaching English to Korean students. Ms. Park Young Mi Supervisor / Employer (Nov. 2011 – May- : JOLIBEE FOOD CORPORATION Mr. Francis Domingo Branch: Jolibee Savemore Nagtahan Vicente Cruz St. Nagtahan, Sta. Mesa, Manila Position: Counter Area Staff HR Manager (Jan – March- EDUCATIONAL BACKGROUND Field of Study: Institute : Computer Engineering Technology Technological University of the Philippines - MANILA Ayala Blvd. Cor. San Marcelino St., Ermita, Manila -) Field of Study: Institute Secondary Education Manuel Luis Quezon High School Blumentritt, Sta. Cruz Manila -) Field of Study Institute : Primary Education : Bagong Silang Elementary School 4th Ave. Rizal Ave Ext. Grace Park, Caloocan City -)