ROWENA
CRUZ
E-COMMERCE VA
CUSTOMER CARE
SPECIALIST
CAREER SUMMARY
PERSONAL PROFILE
I help Shopify business owners, CEOs in line
with apparel (Fashion, Anime Merchandise),
and Bedding & Linens increase sales through
seamless customer care, customer retention,
and loyalty
EXPERTISE
Data Entry
Email Management
Shopify Management
Inventory Management
Fulfillment Management (SPOD,Printify,
Huboo, James & James)
Order Management
Social Media Management
WordPress Management
Project Management (Asana and Trello)
CRM Data Entry and Maintenance
(HubSpot, Zendesk, Re: amaze, LiveChat
and HelpCenter App)
Office Administration (Google Docs,
Google Sheets, and Google Drive)
Excellent Customer Service (Shopify,
Amazon Messages)
CONTACT INFORMATION
:-: live:wenacruz21_1
: linkedin.com/in/rowenacruz
Customer Service Superstar
MELA COMFORT UK | AUGUST 2020 - PRESENT
Responding to tickets via email, Live chat, and Amazon
messages.
Manage order fulfillment in Shopify and James & James.
Process returns/exchanges and refunds.
Process manual orders
Checking influencer sheets for manual orders
Checking stock levels
Updating order status and sending tracking numbers.
Other admin tasks, as assigned
Customer Email Support
THE ANIME COLLECTIVE | JULY 2020 - PRESENT
Answer and respond to customer support emails/tickets.
Checking order status in Shopify, Print On Demand
(SPOD and Printify)
Sending tracking information
Process returns/exchanges and refunds.
Communicate with the warehouse regarding product
defects, damages, and updated tracking from the courier
for international orders.
Finding leads YouTube influencers for sponsorship.
Virtual Customer Service
THE GRITTY SOUL | JUNE 2020 - DECEMBER 2020
Responding to customers' inquiries via email, chat,
Facebook & Instagram
Process returns, replacements, refunds
Updating delivery status
Checking back order inquiries, and any other issues that
may arise in the order fulfillment process.
EDUCATION
BULACAN STATE UNIVERSITY (PH)
Bachelor of Science Major in Electronics &
Communications Engineering
