Rowena Cruz

I help Shopify business owners, CEOs in line with apparel (Fashion, Anime Merchandise), and Bedding & Linens increase sales through seamless customer care, customer retention, and loyalty.

Experience doing Customer Service for Dropshipping E-Commerce stores responding to customer's inquiries via email, chat, Facebook & Instagram regarding their order status, order tracking, processing refunds, and exchange and cancellation of orders.

Below is a list of my expertise:

• Shopify Management (Oberlo, AliExpress, Printify, SPOD): Order Fulfillment, Inventory Management, Product Listing.
• Order Management (Processing orders, Tracking, Updating Order status, Managing Returns/Exchanges and Refunds)
• E-Commerce Fulfillment & Storage Services (Huboo, James and James)
• Graphic Design (Canva)
• Social Media Management (Hootsuite, and Buffer, Manychat)
• Social Media Page Moderation (Facebook, Instagram)
• Project Management (Asana and Trello)
• CRM Data Entry and Maintenance (HubSpot, Zendesk, Re: amaze, LiveChat and HelpCenter App)
• Excellent Customer Service (Shopify, Amazon Messages)
• Proofreading blog posts in WordPress
• Office Administration (Google Docs, Google Sheets, and Google Drive)
• Other Admin Support ask

I can bring value to your business and help solve your administrative issues and customer support problems.

If you think we are a good fit, please contact me.

I look forward to hearing from you!

All the Best,

Rowena