Rowena

ROWENA C. RIVAS Address: #.15 Anonas St. Doña Josefa Village, Brgy, Almanza Uno Las Piñas City. Mobile no:- Email:- Objective My Immediate career goal is to work with reputable organization having congenial working environment and where challenging opportunities are available to contribute towards the development of organization. Also I strive to ensure that a high degree of relationship is maintained between staff and colleagues. Work Experience: Internal Consultant Advise (June 2019 to Present) (Subject Matter Expert) PayPal Philippines Inc. Filinvest Building Tower1 Alabang, Muntinlupa City JOB DESCRIPTION  Taking Escalation calls  Help agents/teammates regarding product knowledge  Conduct short meetings if there’s an update about the process  Help teammates/ team assigned to me to meet their goal Phone Collector (January 2017 to June 2019) SLK Global Phils. Vector 1 Bldg. Filinvest Alabang, Muntinlupa City JOB DESCRIPTION  Outbound phone calls  Educate customer regarding the status of the account  Giving an options in making a payment  Provide assurance and make sure all the information is correct and valid. PHONE BANKER (August, 2015 to August, 2016) WELLS FARGO BANK Mckinley Hills Taguig City, Phils. JOB DESCRIPTION    Taking in phone calls Assist customer’s regarding inquiries (like account balance, how to open an account, transaction verification). Provide assurance and make sure all the information is correct and valid. Customer Support Professional (April 2014 – August 21,2015) Convergys Phils. Cyber mall Eastwood City Libis JOB DESCRIPTION    Taking in phone calls Identify the main issue of the customer Assist customer’s in resolving all their issues, Provide assurance and make sure that all their issues been resolved Medical Representative (April 2013 – October 2013) Seville Pharmaceuticals Inc. #501 Taipan Place Ortigas, Pasig City JOB DESCRIPTION:     Visit prospect clients to present and make negotiations about the featured products Inform clients about the products price, warranty, nutritional value, side effects, and other important information. Sell and give samples to prospect clients. Keeping up-to-date with the latest clinical data supplied by the company. Territory Manager (August 2012- February 2013) Basic Pharmaceutical Corp. Mandaluyong City JOB DESCRIPTION:     Visit prospect clients to present and make negotiations about the featured products Inform clients about the products price, warranty, nutritional value, side effects, and other important information. Sell and give samples to prospect clients. Keeping up-to-date with the latest clinical data supplied by the company. Rental Agent AVIS RENT A CAR (May 2011- January 2012) Edsa Shangri-la Hotel Manila Phils JOB DESCRIPTION:  Assist Customer for drop off and pick up  Answering Phone calls  Take car reservations TRAININGS/SEMINARS: A. BASIC LIFE SUPPORT FIRST AID PHIL RED CROSS (MARCH 2011) B. Employment seminar for graduating student (MARCH 2011) C. ICU Experience: A step to the Clinical Ladder (Feb 2011) D. Geriatric Nursing: A Unique and More caring approach in the golden years of life ( feb 2011) Skills    Responsible and have great communication skills with understanding. Have computer skills (MS WORD, MS POWERPOINT, MS EXCEL) Strong ability to adapt the new environment.  Can handle pressure. Personal Date of Birth : Place of Birth Sex : Civil Status : Nationality : Height : Weight : July 01, 1991 Norazagay, Bulacan Female Single Filipino 5’6 130 lbs Character Reference: Rosalyn Uy- Medical Representative- IPCA Zener Tomas- Assistant Trainer – AMEX Chinkee Gatchalian - Team Manager- Convergys Libis Eastwood -----------------------------------Applicant