Rowena

My name I Rowena Rivas. I would love to be more engage to meet new people and learn new skills. I have been working in the BPO industry for over 7 years. I had an experience taking in phone call and had an experience in early stage collections. I also have an experience as chat representative for quite some time. I also have an experience taking escalations too. I am part of support level where in I assist agent regarding process knowledge and doing presentation for process update.