ROWELL N. DE SILOS
FREELANCER
PERSONAL PROFILE
CONTACT
I am an all-out, work-oriented person who’s curious and fastlearner. I’ve had a lot of office experience and online work as
well. But the most important thing that I truly take into heart
when at work is respect and trust in the environment I’m
currently in. Outside of work: I eat, play, draw, live a lot.
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live:rowell.desilos_1
WORK EXPERIENCE
Email/Chat Support
Pretty and Proud | March 2024 - December- Plaridel Street, Brgy. 58-M
Patola, San Roque, Cavite City
SKILLS SUMMARY
Multi-tasking
Computer Knowledge
Keyboard Proficiency
English Proficiency
Quick Learner
Creativity
Answering email concerns with accuracy.
Assisting customer inquiries through chat.
Customization of orders through Shopify utilization.
Dispatch Operator
MicroSourcing International Ltd. | November 2021 - October 2023
Reaching out to guards for their welfare.
Checking if guards are on site if they have already signed on.
Utilization of spreadsheet for personnel records.
Virtual Assistant
Lifestyle Home Service | August 2019 - September 2021
Scheduling of customer's clean request.
Immediate response to emails and chats.
Other administrative tasks provided personally by the owner.
Email Representative
TaskUs, Inc. | February 2016 - November 2018
INTERESTS
Drawing & Illustrations
Gaming (All Platforms)
Music and Movies
EDUCATION
Philippine Women’s University
BFA Advertising | Dec 2007 - Dec 2009
(Undergraduate)
Complete knowledge of the account’s website.
Creation of email templates/responses for usual concerns.
Usage of Google Spreadsheets/Excel for other admin role.
Customer Service Representative/Back Office
TeleTech Holdings, Inc. | August 2013 - June 2015
Knowledge of the company’s products and its system.
Processing orders made by customers.
Outbound calls to customers for further information
gathering.
