Rovelyn Sunico

ROVELYN VARQUEZ SUNICO PHONE SUPPORT PROFESSIONAL/ADMINISTRATIVE ASSISTANT email:-Phone:- Skype: Erica Sunico WhatsApp:- OBJECTIVE Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS          Problem Solving Flexibility Attention to detail Self-motivation Teamwork Critical Thinking Customer service professional Records management Administrative support EXPERIENCE RETAILER SUCCESS ASSISTANT/PHONE SUPPORT PROFESSIONAL • PARCELPOINT AUSTRALIA • 2021-06 – 2022-05        Monitoring return parcels for redirections or return back to sender Creating labels for the parcels has been returned to the Hub. Communicate directly to retailers by emails, phone or chats Data entry for new retailers through PAM, Airtable and OMNI Provide explanation of the reports through retailers Do inbound and outbound calls by advising customers updates and helping them with their inquiries through Zendesk. Collaborated with team members to achieve target results. E-COMMERCE SUPPORT SPECIALIST/DATA ENTRY/VA • GORGIAS • 2021-03 – 2021-06        B2B cold calling for E-commerce businesses offering our service and to set an appointment Uses Google Suites Excel for data entries and search for potential clients by getting DM's information. Submit tickets for customer’s issue on their system using Gorgias Email/chat and call communication and provide support to client Worked flexible hours across night, weekend and holiday shifts. Carried out day-to-day duties accurately and efficiently. Conducted research, gathered information from multiple sources and presented results. Developed team communications and information for meetings. CSR / B2B SALES EXECUTIVE/ EMAIL-CHAT SUPPORT • TELUS INTERNATIONAL PHILIPPINES • 2019-01 – 2021-03        B2B cold calling (appointments) offering services to potential clients As for non-voice chat support, helping out customer when it comes to changes, cancellation or reported issues/feedbacks for their orders As for non-voice chat support, helping out customer when it comes to, cancellation or reported issues/feedbacks for their orders Familiarize with salesforce, Microsoft word and excel. Changes Responded to customer requests for products, services and company information. Assisted customers with setting appointments, special order requests and arranging merchandise pick-up. Clarified customer issues and determined root cause of problems to resolve product or service complaints. COLLECTION SPECIALIST/NATIONAL SALES ASSISTANT• AMMEX ISUPPORT • 2018-02 – 2018-10       Checking overdue statements, update payments, communicate through chat, email or phone calls Notified co-signers of delinquent accounts to assist in collecting payments. Used scripted conversation prompts to convey current account information and obtain payments. Uses CRM tool for accessing every client’s account, checking payment status, billing statement and forms of payment B2B (Sales) Leads provided will do cold calling, prospecting call, convert leads to accounts, look for DM’s and sales presentation. Achieved performance goals on consistent basis. CUSTOMER SERVICE/ BILLING - TECH SUPPORT• CONVERGYS SHAW• 2015-11 – 2017-03       Inbound customer calling inquiring about their monthly bills which includes the explanation of the billing cycle, promotions they’re into, taxes, due dates and subscription under cable and internet connection Basic troubleshooting needed if the customer having issues with their cable or internet modems. Maintained excellent attendance record, consistently arriving to work on time. Increased customer satisfaction by resolving issues. Identified issues, analyzed information and provided solutions to problems. Demonstrated respect, friendliness and willingness to help wherever needed. EDUCATION BACHELOR OF ELEMENTARY EDUCATION MAJOR IN GENERAL EDUCATION • 2011 – 2014 • PALAWAN STATE UNIVERSITY - TERTIARY THE SISTER OF MARY SCHOOL • 2005 - 2009 – SECONDARY PANACAN ELEMENTARY SCHOOL • 1998 - 2004 - PRIMARY