Roushan Raafat Aziz

Roushan Raafat Operations and Business Administration Professional Contact Information • Location: Cairo, Egypt • LinkedIn: Roushan Raafat LinkedIn • Email/Phone:-- - Professional Summary Experienced operations and business administration professional with over 15 years of expertise in sales, operations management, and customer success, primarily in the hospitality industry. Proficient in managing diverse teams, streamlining operational processes, and enhancing customer satisfaction. Skilled in financial reporting, strategic planning, logistics, and virtual assistance. Known for innovative problem-solving, strong leadership, and adaptability in fast-paced environments. Professional Experience Onboarding and Operations Manager Dish’d, London Area, United Kingdom (Remote) Sep 2023 – Present • • • • Oversee onboarding processes for franchise partners and suppliers. Manage operational challenges, ensuring timely issue resolution. Generate financial reports, including invoices and bank reconciliations. Provide on-call support for technical and operational matters. Customer Success Manager ClooperApp, London, England (Remote) May 2023 – Jun 2024 • • • Enhanced client satisfaction by addressing operational challenges. Coordinated strategic planning, training, and business correspondence. Managed logistics and corporate events to support business growth. Director of Operations The Littlest Lamb, Cairo, Egypt Jan 2022 – May 2023 • • • Supervised HR, finance, logistics, marketing, purchasing, and fleet management. Implemented strategic initiatives to optimize operations and performance. Trained and developed staff to enhance productivity. Executive Assistant to Executive Director Dec 2019 – Jan 2022 • • Provided comprehensive administrative and logistical support. Managed travel arrangements, event planning, and project coordination. Operations Manager Nov 2019 – Jan 2022 • Oversaw daily operations, including budget management and project execution. Scholarship Officer Egyptian Education Foundation (Remote) Dec 2019 – May 2023 • Administered scholarship programs, ensuring compliance and effective communication. Senior Sales Manager - Events Booking Center JW Marriott Hotel, Cairo Jan 2017 – Nov 2019 Sales Manager Roles Marriott Hotels Chain, Cairo, Egypt 2011 – 2017 Education University of Pennsylvania LPS - Online Undergraduate Certificate, Professional Writing Aug 2021 – Sep 2023 • Grade: 3.57 • Skills: Market Research, Business Correspondence, Forecasting, Analysis Ain Shams University Bachelor of Commerce, Business Administration 2003 – 2007 Saint Clare's College High School Diploma 1990 – 2003 • Activities: Choir, Basketball Team Licenses & Certifications • Basics of Strategic Management, IBMI, Sep 2023 • Professional Writing, University of Pennsylvania, Sep 2023 • Customer Success Management Fundamentals, LinkedIn, Jun 2023 • World Class Negotiating Skills, Marriott International, Jul 2016 • Dynamic Selling, Marriott International, Apr 2011 • Effective Presentations, The Summit Group, Apr 2011 Skills • Technical Skills: Microsoft Office Suite, HubSpot, Dropbox • Core Skills: Strategic Planning, Financial Reporting, Logistics Management, Virtual Assistance • Soft Skills: Leadership, Communication, Problem Solving, Team Management Languages • Arabic: Native • English: Fluent