Roushan Raafat Aziz

I have extensive business administration experience, focusing on sales and operations management in the hospitality industry. Over the past 15 years, I have held key positions such as Onboarding and Operations Manager at Dish'd, Customer Success Manager at ClooperApp, Director of Operations at The Littlest Lamb overseeing several departments like HR, Finance, Logistics, Marketing, Purchasing, and Fleet, and as a Senior Sales Manager - Events Booking Center with the Marriott Hotels Chain.

In addition to my on-site roles, I have 4 years of experience as a Virtual Assistant, where I provided remote support for various administrative tasks, including calendar management, email correspondence, data entry, and client communication. This role enhanced my ability to work independently, manage multiple priorities, and leverage digital tools to optimize workflow.

My skills include financial reporting, administration, invoicing, strategic planning, customer satisfaction, and logistics management. I have successfully managed teams, streamlined operations, and ensured customer satisfaction, demonstrating my ability to lead and innovate in various challenging environments.