Ross Rhey Pareja

Ross Rhey Pareja 📞- | 📞- Professional Summary Reliable and tech-savvy Virtual Assistant with 6+ years of experience in customer service, ecommerce management, and technical support. Skilled in handling admin tasks, online store operations, and client communications across email, chat, and social media. Proven ability to work independently, manage multiple priorities, and support business operations remotely with minimal supervision. Work Experience New Fold Digital Technical Support – Web Hosting (CrazyDomains, Vodien, FreeParking) Sep 2023 – Present - Provided web hosting and domain-related technical support via chat and email - Assisted with DNS management, cPanel configurations, and email setup - Resolved customer issues efficiently and documented tickets for follow-up Pat-Ecom Group E-commerce Admin | VA | Customer Support Mar 2020 – Sep 2023 - Managed Shopify product listings, pricing updates, and inventory - Handled order processing, returns, and dispute resolution - Created and scheduled social media posts to increase engagement - Provided customer support via email and messaging platforms Tech Mahindra (GlassesUSA) Customer Support | Sales Dec 2018 – Mar 2020 - Responded to customer inquiries and assisted with order placements - Handled refund/return processes and provided product recommendations - Delivered consistent support via phone and live chat Qualfon (Straight Talk, Walmart Family Mobile) Customer & Technical Support Mar 2018 – Dec 2018 - Resolved mobile service and technical issues over the phone - Assisted with billing inquiries and account troubleshooting - Delivered high-quality customer service under high call volume Key Skills - General Virtual Assistance & Admin Support - Shopify & E-commerce Product Management - Email, Chat & Social Media Customer Support - Order Processing & Dispute Resolution - Content Scheduling (Facebook, Instagram) - Tools: Google Workspace, Microsoft Office, Shopify, Canva, CRM platforms, cPanel