Ross Rhey Pareja

I’m Ross Rhey Pareja, a dependable and detail-oriented Virtual Assistant with over 6 years of experience supporting businesses in administrative, technical, and customer service roles. I’ve worked with a variety of clients—primarily U.S.-based companies—across industries like e-commerce, web hosting, and customer service, giving me a solid understanding of how to manage daily operations remotely and efficiently.

In my most recent role at Newfold Digital, I provided technical support for well-known hosting brands like CrazyDomains, Vodien, and FreeParking. I resolved web hosting issues, guided clients through domain management, and ensured a smooth technical experience—all while maintaining a high standard of customer service and communication.

Prior to that, I worked with Pat-Ecom Group as a Virtual Assistant and E-commerce Admin. My tasks included managing Shopify product listings, handling returns and disputes, assisting customers via email and chat, and creating content for social media. I’ve also worked in fast-paced BPO environments like Tech Mahindra and Qualfon, where I gained valuable experience in customer support, sales, and technical troubleshooting.

My strongest qualities are my ability to multitask, adapt quickly, and communicate clearly. I’m highly organized and capable of working independently with minimal supervision. I’m proficient in tools such as Google Workspace, Microsoft Office, Shopify, Canva, CRM platforms, and cPanel.

What sets me apart is my proactive mindset and commitment to helping businesses grow. I take initiative, solve problems efficiently, and always look for ways to improve workflows. Whether it’s managing inboxes, updating spreadsheets, providing technical help, or delivering outstanding support—I’m here to make things easier for my clients.

I’m looking for opportunities where I can contribute long-term, continuously learn, and become a valuable member of a growing team.