Ross Christopher Masigla

Ross Christopher Masigla CUSTOMER SERVICE REPRESENTATIVE Mobile: - Email:-Address: Block 22 Lot 14 Malagasang II-B Imus, Cavite 413 Profile A customer service powerhouse with over six years of experience, masterfully navigate CRM and other support tools like Zendesk, Intercom, Salesforce, etc. Adept at delivering excellent customer service across phone, email, and live chat channels. Consistently exceeding expectations. A proactive problem-solver dedicated to ensuring customer satisfaction. Ready to bring my proven skills and vibrant energy to your company! WORK EXPERIENCE Philippines March 2021 - Present Freelance Host Concentrix September 2020 - February 2021 Technical Support Representative To ensure the event's success. Follow all client requests and demands. Must also be prepared for last-minute changes and adept at resolving any sudden issues that may arise. Assist customers through email and chat, answering their product queries and providing timely solutions to their concerns. Offer troubleshooting steps and guide customers through the platform for easier access. If necessary, escalate issues to the appropriate department to ensure resolution. EXL PH January 2020 - July 2020 Customer Service Representative TaskUs September 2016 - June 2018 Email Support Representative Cyber City Teleservices January 2009 - March 2012 Customer Service Representative Answering customer queries about their insurance policies, and providing prompt solutions to their concerns. I am responsible for efficiently resolving issues by connecting customers with the appropriate department when necessary. Provide timely assistance for their insurance-related needs through the phone channel. This role focuses on supporting retail and e-commerce accounts by assisting customers via email and chat, primarily using Zendesk and Intercom. A key part of the job involves processing refunds, returns, exchanges, and order statuses. I am also responsible for providing timely order updates and professionally resolving customer issues. This role involves assisting US-based retail and e-commerce customers through both phone and email channels. A key responsibility is ensuring customers receive their correct orders. Answer customers’ queries and resolve any issues or concerns they may have. This position is vital for maintaining customer satisfaction within the online retail environment. EDUCATION Imus Nationa High School Graduate of Secondary / High School (Alternative Learning System(ALS) 2015