Ross Christopher Masigla

With over six years of dedicated experience as a Customer Service Representative, primarily within e-commerce and retail accounts, my skills and commitment to exceptional service align perfectly with the requirements of this role.

Throughout my career, I have honed my abilities in managing customer inquiries and resolving issues efficiently across various digital channels. I possess extensive hands-on experience with a range of customer relationship management (CRM) and support tools, including Zendesk, Intercom, Shopify, Georgias, and other similar platforms. This proficiency has allowed me to seamlessly manage customer orders, track interactions, and provide timely and accurate support via phone, email, and live chat.

My approach to customer service is rooted in empathy, adaptability, and a strong sense of ownership. I am adept at understanding customer needs, even when unstated, and providing solutions that not only resolve the immediate issue but also enhance their overall experience. I take full accountability for my decisions and actions, always striving to ensure customer satisfaction and build lasting relationships. My ability to quickly learn new systems and adapt to evolving customer service landscapes has been a significant asset in my previous roles.